Remote Access Assistance Please!

[markpainter 9]

Hi Folks.

Been running Emby on my Synology DS220+ nas for a couple of years now without any issues.
I have just moved my IP to a new one without a fixed IP address. 
Since then I have been having all kinds of remote access issues. 
I have set up a no-Ip account and set that as the DDNS server in the NAS and sometime it works ok.
But several of my family members are having problems connecting with EMBY connect - as am I at work. 
If I add the server manually ie http://*******.ddns.net I immediately get the "Unable to connect right now"  message as soon as press enter - it doesn't even try.
However on my phone it connects immediately - even though it's using the same wi-fi.
Is there a "Do this, Do that" to get it working. 
Incidentally, I have tried an alternative to Emby on the same NAS (Where I came from to Emby!) and it connects first time every time with their connect software. 
I REALLY don't want to go back there, but if I can't get this sorted, I may have to  

[Luke 42708]

Quote

If I add the server manually ie http://*******.ddns.net I immediately get the "Unable to connect right now"  message as soon as press enter - it doesn't even try.

Hi, what makes you think it doesn't even try?

[markpainter 9]

Hi Luke.
I think it may be settling down now.
However, I still have some odd things happening

Using Emby connect it shows my two servers with their local IP, not their remote so clicking on them fails unless I am at home. 

If I go to add server and put in the details it fails immediately.
 

However, if I then click on the green link that shows the same details in the "fail to connect" message it connects and works perfectly:-

 

As I said, it's probably  something I am doing wrong, hence me asking for help!
I have checked that the Ports are forwarded in the router as required. 

It's only since I have a new ISP that this happening. I used to have a fixed IP, but now I use a ddns.net address . 

Any hints or tips would be appreciated. 

 

 

[Luke 42708]

Your third screenshot gives you instructions of what to do. Actually it gives you four options.

Those are your solutions. Which one would you like to proceed with?

[markpainter 9]

Hi Luke

Thanks for your reply, and I get that, and yes I can connect that way after typing the info into the top part and it failing. .
I just wondered why it show the servers local IP, rather than its remote access IP, and I also why it doesn't connect when I put the info in where it asks.
I just thought that I had set something up incorrectly as I assumed it would connect via clicking on my server name, rather than having to type the address in every time I want to watch or listen to anything. 
But it is working, and thanks for your reply. 

[markpainter 9]

Ahhh! Now when I go in,  it goes directly to my server if I click on it's name remotely. 

Thanks for your assistance - I think  it must have just been teething problems. 

[markpainter 9]

** Additional **

After a lot more reading, I now know why the alternative works so much easier on the out of the box experience, by using their relay service.
Now I know that, it's definitively only Emby for me!

 

 

[Luke 42708]

On 6/14/2026 at 5:52 AM, markpainter said:

** Additional **

After a lot more reading, I now know why the alternative works so much easier on the out of the box experience, by using their relay service.
Now I know that, it's definitively only Emby for me!

 

 

Thanks for the feedback !