Failed 4.9.5 update and disappearing Playlists

[brucesnelgrove 1]

I attempted to update from 4.9.3 to 4.9.5.

Downloaded from Emby website. Followed onscreen instructions.

Failed to Update, still at 4.9.3.

Additionally, my playlist folder is intact, but my playlist are not visible. The Playlist .m3u files are still present with correct permissions.

Playlists just don't show up on Home screen.

 

Attached is the log file

Thanks in Advance

 

Bruce

embyserver.txt

[arrbee99 1842]

Something to do with this admin thing ?

might not be, just something I came across and thought I'd mention.

[arrbee99 1842]

Oh OK, maybe not a a Terramaster thing. Oops.

[brucesnelgrove 1]

This what happened after updating to 4.9.5.

Ignore image 2.

Firstly, Image 1 shows that the update did not take, remaining at 4.9.3.

Secondly, and most importantly, Image 3 is a screenshot of my playlists afte the attempted update.

Notice, there are no playlists. There used to be 50. All lot of work in those.

The playlist files are still intact and where they are supposed to be.

And I still run into the play errors in image 4.

This seems to be limited to mp3 files. I don't run into any problems with .mp4 or .mkv files

 

 

 

 

embyserver-2.txt

[brucesnelgrove 1]

I ran into a similiar problem. I tried to upgrade from Emby directly. Running TOS 6.x and trying to update from Emby 4.9.3 to 4.9.5. Not only did it fail solidly, it also damaged my Playlists.  They no longer are visible. Additionally Emby can no longer create Playlists, and it is still 4.9.3. Take from this what you will. Proceed carefully if you have Plalists you want to preserve.

[Luke 42555]

Hi, are you sure you're actually on 4.9.5? Can you try rebooting the machine?

[brucesnelgrove 1]

I have rebooted twice. Still lists 4.9.3 as current rev. and also telling me 4.9.5 is available

Before I updated I noticed 2 folders before my playlists disappeared. One said "Playlists" and the other "userplaylists". I noticed "userplaylists"was empty and "PLaylists" was occupied with the playlists I created.

After my attempted upgrade and losing 50 playlists, I went back in and copied the ".m3u" files to "userplaylists" and my playlists returned, and they play.

I am still running into problems with iOS not connecting.

As a result, I have purchased dedicated music streaming software for my phone that allows me to stream and take my playlists with me.

It appears the 4.9.5 leaves the media files alone, but destroys or damages "user created" data.

[Luke 42555]

@brucesnelgrovedid you notice this? This is why you can't play:

2026-05-30 09:38:00.004 Info UniversalAudioService-0HNLS95NDSS62:00000001: GetPostedPlaybackInfo request. IsPlayback: true, isInLocalNetwork: True
2026-05-30 09:38:00.005 Info UniversalAudioService-0HNLS95NDSS62:00000001: User policy for GaDoHome. EnableAudioPlaybackTranscoding: True
2026-05-30 09:38:00.005 Info SessionManager: Adding playSession 1779925271201 to session 1d77f26574f2d9bb4d71553ff1173c68
2026-05-30 09:38:00.006 Error UniversalAudioService-0HNLS95NDSS62:00000001: Error processing request
	*** Error Report ***
	Version: 4.9.3.0
	Command line: /Volume1/@apps/emby/emby-server/system/EmbyServer.dll -programdata /Volume1/Emby -ffdetect /Volume1/@apps/emby/emby-server/bin/ffdetect -ffmpeg /Volume1/@apps/emby/emby-server/bin/ffmpeg -ffprobe /Volume1/@apps/emby/emby-server/bin/ffprobe -defaultdirectory /mnt/public -updatepackage emby_TOS5_APP_{version}_x86_64.tpk
	Operating system: Linux version 6.1.120+ (root@51f02058744a) (x86_64-tnas-linux-gnu-gcc.br_real (Buildroot 2023.08.1) 13.2.0, GNU ld (GNU Binutils) 2.40) #52 SMP PREEMP
	OS/Process: x64/x64
	Framework: .NET 8.0.22
	Runtime: Volume1/@apps/emby/emby-server/system/System.Private.CoreLib.dll
	Processor count: 8
	Data path: /Volume1/Emby
	Application path: /Volume1/@apps/emby/emby-server/system
	System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path '/Volume1/GaDo_Storage1/MediaSource/Music/Andrea Bocelli/Passione (Super Deluxe Edition)/Love Me Tender.mp3' is denied.
	 ---> System.IO.IOException: Permission denied

The server is being denied permission to access the file. It's a shame you had to purchase new software for something that can be easily resolved.

Can you ensure the server has permission to read the file and then try again? Thanks !