Movies unwatchable because Cast & Crew overlapping

[Clashii 3]

Hi, I'm using emby on my Apple TV 4K with tvOS 26.5 and app version 2.0.6 (3)

 

I can not play movies right now because the "Cast & Crew" section is overlapping with my buttons to start the playback.

 

Strangely this is only the case with some movies.

TV Series and other movies are fine.

 

Is there a way to remove the "Cast & Crew" section entirely?

[Clashii 3]

Update: I can start the playback by long holding the movie in my list just fine.

 

This is more of a workaround than a real solution tho.

[Luke 42555]

@SamES

[SamES 1107]

On 25/05/2026 at 03:25, Clashii said:

Strangely this is only the case with some movies.

What model Apple TV?

Is it repeatable for the same movie, or is it random even for the same movie?

Is there anything common between the movies that it occurs on? For example, do they all have multiple versions, or logos for Titles, etc.

I can't reproduce this so it's a bit hard to investigate. Does the same movie look fine using the web app?

[Clashii 3]

2 hours ago, SamES said:

What model Apple TV?

Is it repeatable for the same movie, or is it random even for the same movie?

Is there anything common between the movies that it occurs on? For example, do they all have multiple versions, or logos for Titles, etc.

I can't reproduce this so it's a bit hard to investigate. Does the same movie look fine using the web app?

Hi SamES and thank you for trying to help me.

It's repeatable for the same movies tried to force reboot the App and rebooting the Apple TV, especially the 2 following movies are inpacted "The Super Mario Bros. Movie" and "The Super Mario Galaxy Movie" with the buttons completely unusable and metadata in german. Some other movies have overlapping issues, but only a little bit that the buttons are still available. I'll provide some images in the following replies.

[Clashii 3]

Movie 1: Rio 2, only slight overlapping, description unreadable, buttons usable.
Movie 2: Nimona, only slight overlapping, description unreadable, buttons usable.
Movie 3: Spirited Away (German title "Chihiros Reise ins Zauberland") completely fine.
Movie 4: Super Mario Galaxy Movie, buttons and description completely unusable.

[Clashii 3]

All movies are fine in web overlay, Emby Theater on Windows and the Android App. Only the Apple TV App is having these issues.

Even on the same TV with the build in Google TV App everything is fine, just Apple TV.

Providing more Images:

[Clashii 3]

I have found no real similarities in the affected movies, only that TV Series aren't having these issues, only movies. Quess that's because of the episode overview, that is obviously missing on movies.

Let me know if you need any more information.

Edited May 26 by Clashii

[SamES 1107]

The Title Logo shouldn't be that tall, it is supposed to be constrained to a maximum height.

That should help me narrow it down, but I don't see that in the current code with the same movies, so maybe it is already fixed.  I will test an older version.

Can you please confirm your server version?

[Clashii 3]

3 hours ago, SamES said:

The Title Logo shouldn't be that tall, it is supposed to be constrained to a maximum height.

That should help me narrow it down, but I don't see that in the current code with the same movies, so maybe it is already fixed.  I will test an older version.

Can you please confirm your server version?

Made sure to update to latest release "4.10.0.13-beta" just now. Problem still persists.

[Clashii 3]

3 hours ago, SamES said:

The Title Logo shouldn't be that tall, it is supposed to be constrained to a maximum height.

That should help me narrow it down, but I don't see that in the current code with the same movies, so maybe it is already fixed.  I will test an older version.

Can you please confirm your server version?

It's definitely related to the title logo, i just looked at most of my movies, only the ones with very big logo images are impacted. Seems the images are too big and messing up the layout of the UI. Hope this helps.

Maybe the best fix is to move the image to the right side, just like the Google TV App. (Honestly looks way cleaner this way in my opinion)

Edited May 27 by Clashii

[SamES 1107]

What is your Apple TV model? The logo should be much smaller so you should t be seeing this problem. Not sure why it is so big

[Clashii 3]

6 minutes ago, SamES said:

What is your Apple TV model? The logo should be much smaller so you should t be seeing this problem. Not sure why it is so big

It's the Apple TV 4K (3rd Gen) 128GB Model with Ethernet connected to a TLC 50C7K.

[Clashii 3]

4 minutes ago, Clashii said:

It's the Apple TV 4K (3rd Gen) 128GB Model with Ethernet connected to a TLC 50C7K.

I have tested an old 1080p PC monitor I had laying around. Still the same, so it seems not to be related to the resolution or TV.

My Apple TV is set to mostly factory settings with nearly no options changed as it's only use case is Emby for watching movies and TV shows and YouTube.

So I think it's not related to any settings of the Apple TV I suppose.

[SamES 1107]

So the logo should look like this. I don't know why it is so big on your screens.

[SamES 1107]

Can you please post a copy of the server log with debug enabled? Please make sure you browse to a few of these items - RIO 2 and  Super Mario.

We actually rely on the server supplying an image scaled to the correct height, then the app constrains the width.

For example 

Quote

/emby/Items/1310327/Images/Logo?height=114

If the server is not supplying a scaled image then that would explain the sizing issue

[Clashii 3]

1 hour ago, SamES said:

Can you please post a copy of the server log with debug enabled? Please make sure you browse to a few of these items - RIO 2 and  Super Mario.

We actually rely on the server supplying an image scaled to the correct height, then the app constrains the width.

For example 

If the server is not supplying a scaled image then that would explain the sizing issue

I enabled debugging and checked the log after scrolling trough some movies that have the issue, posting part of the logs.

 

embyserver.txt

[alex77777 45]

@SamESCould the display language be causing this issue? 

[speechles 2086]

http://xxx:8096/emby/Items/1829/Images/Logo?height=114&tag=1e4436829fd0ee7cac6362dcdaf26ea0_638572760830740926&quality=90. 

@SamES It is maxHeight you are supposed to use. Not just height. That is probably the reason.

http://xxx:8096/emby/Items/522/Images/Primary?maxHeight=738&maxWidth=492&tag=b7c09fa2211de9863dfde31bd994b920_638566731886056274&quality=90. 

Here is one from the same log using both maxHeight and maxWidth. Any reason why you don't also include width ceiling on the logos? Some can get obscenely wide too.

[SamES 1107]

18 hours ago, speechles said:

http://xxx:8096/emby/Items/1829/Images/Logo?height=114&tag=1e4436829fd0ee7cac6362dcdaf26ea0_638572760830740926&quality=90. 

@SamES It is maxHeight you are supposed to use. Not just height. That is probably the reason.

http://xxx:8096/emby/Items/522/Images/Primary?maxHeight=738&maxWidth=492&tag=b7c09fa2211de9863dfde31bd994b920_638566731886056274&quality=90. 

Here is one from the same log using both maxHeight and maxWidth. Any reason why you don't also include width ceiling on the logos? Some can get obscenely wide too.

It's a good point, I'm not sure how we came to be using height instead of maxHeight. I'm not aware of it ever causing a problem before this case.

maxWidth is being constrained by the element, but I agree, it would be better to specify this in the request.  I'll update it to use maxHeight and maxWidth and let's see how that goes.

Thanks