Metadata not working on ipv6 only server.

[Texusa 2]

I am running a windows server 4.9.1.80 that is an ipv6 only server due to cgnat but my provider gives me an ipv6 public ip.

Up until today I have had no issues with downloading metadata for shows or movies but now it seams I am not able to any more.

I have both themoviedb and tvdb selected for metadata.

Was there something that changed recently or is anyone else also having this issue?

My only thought is the sight that I was getting my metadata from does not support ipv6 any more.

[Vidmo232 9]

There seems to be an issue with the Emby TMDB API key right now, stay tuned.

[Texusa 2]

Thank you so much for the update!

[Texusa 2]

Just to give an update it looks like this is back up and working now.

Thanks everyone who helped on this.

[Texusa 2]

On 5/20/2026 at 9:48 AM, Vidmo232 said:

There seems to be an issue with the Emby TMDB API key right now, stay tuned.

Well it seems that this issue is back again.
I just uploaded a new show to my server and it would not allow me to identify it so I checked a few other movies as well as TV shows and they are not able to identify or select photos for anything again.

Do you know if the issue is back again?

[Luke 42579]

17 hours ago, Texusa said:

Well it seems that this issue is back again.
I just uploaded a new show to my server and it would not allow me to identify it so I checked a few other movies as well as TV shows and they are not able to identify or select photos for anything again.

Do you know if the issue is back again?

HI there, can you please provide a specific example?

How to Report a Problem

Thanks !

 

[Texusa 2]

7 hours ago, Luke said:

HI there, can you please provide a specific example?

How to Report a Problem

Thanks !

 

Hi Luke,

Right now I am trying to identify any tv show or movie that I have on my server and even ones that have already been identified when putting ether the name or data base id show that there is nothing for it.

I am also not able to load any images either if I go into edit.

I have included screenshots to hopefully help.

My server is an ipv6 stand alone so no ipv4 access which I am guessing it leading to this issue.

[Lessaj 510]

Try unchecking and rechecking your metadata providers. Otherwise without a server log with a time stamp of when you attempted to identify/search for images it's anyone's guess.

[Luke 42579]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[Texusa 2]

Im sorry about that.
Here is the log for the server.

On this test I was trying to identify the following TV show.
https://www.themoviedb.org/tv/7022-fuego-en-la-sangre
I tried with both the Spanish name as well as the English name and then also with the TMDB ID number 7022.
This is also on IMDB so it seems that something with the API is not working with IPv6.
https://www.imdb.com/es/title/tt1159993/

embyserver.txt

Edited 20 hours ago by Texusa

[Luke 42579]

19 hours ago, Texusa said:

Im sorry about that.
Here is the log for the server.

On this test I was trying to identify the following TV show.
https://www.themoviedb.org/tv/7022-fuego-en-la-sangre
I tried with both the Spanish name as well as the English name and then also with the TMDB ID number 7022.
This is also on IMDB so it seems that something with the API is not working with IPv6.
https://www.imdb.com/es/title/tt1159993/

embyserver.txt 29.97 kB · 2 downloads

Hi, all of your requests to MovieDb are timing out:

	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: The requested name is valid, but no data of the requested type was found. (api.themoviedb.org:443)

Typical causes of this are firewall, security software, or vpn. Can you look into those and let us know what you find? Thanks !