Video glitch

[furnibird 7]

Hi all, I have been using Emby for some time now and it has remained stable and without issue however,  I have started to get a video glitch randomly when start a file. Seems to be on TV shows only. If i stop amd replay the file a few times it corrects its self. The audio is fine.I believe my hardware is fine to direct play and transcoding?  I have attached log and images.

i5 6600k 3.5GHz and 16 gig of ram. No GPU. 

 

embyserver-63914400000.txt

[visproduction 361]

Start of broadast encryption until screen capture recording starts?
 https://handwiki.org/wiki/Engineering:Television_encryption

[furnibird 7]

No, it is fine if I stop and start the file. It is not inbeded in the file. 

[Luke 42528]

Hi, can you please provide a copy of the media info from the bottom of the web app detail screen? Thanks.

[furnibird 7]

I have set the playback on this tv to 1080p 10 Mbps as it is an old HD tv. Am running the app on the first google tv cast.

[RanmaCanada 543]

This appears to be the old "HEVC decoding issue" that was present on old Amilogic chipsets back in the day. I take it the 6600k is your Emby server and you're attempting to play this on a TV directly? You've been rather vague in regards to what your server and playback device are. If that is the case, it's possible your TV does not support HEVC, specially as it's old, and the server itself doesn't support HEVC in hardware mode for decoding and must use software mode. It's possible the server is attempting to direct play the file as it's not understanding what your TV is capable of, and your restarting of it is forcing a playback correction to get it to transcode it to H264

What is the make and model of the TV in question.

[visproduction 361]

Perhaps the media was edited inbetween an I frame.  This can happen when anyone forces an edit in the middle of a video compression sequence of frames, so the initial I frame is missing.  Some video editing software can do this.  Some editing sofware can avoid this issue.  Then any playback has no I Frame to establish the video and the first sequence usually up to around 3 to 7 seconds is just garbage until the is a proper I frame.  Where did the media come from and who did he editing?  Online professional sites avoid this problem often by always remuxing any video before it is made available. If the video originates from an Emby capture, then perhaps mention that.  If it is just copied from some other random source, than maybe this is causing the glitches.

[furnibird 7]

10 hours ago, RanmaCanada said:

This appears to be the old "HEVC decoding issue" that was present on old Amilogic chipsets back in the day. I take it the 6600k is your Emby server and you're attempting to play this on a TV directly? You've been rather vague in regards to what your server and playback device are. If that is the case, it's possible your TV does not support HEVC, specially as it's old, and the server itself doesn't support HEVC in hardware mode for decoding and must use software mode. It's possible the server is attempting to direct play the file as it's not understanding what your TV is capable of, and your restarting of it is forcing a playback correction to get it to transcode it to H264

What is the make and model of the TV in question.

Emby server is running 

i5 6600k

16gig of ram

ASUS Z1701 pro Motherboard 

The TV in question is an old HD samsung that i dont think would support HEVC, however I view Emby through a google streamer. https://www.jaycar.com.au/chromecast-with-google-tv-rock-candy-4k/p/AR9002

My other set up is a new TV and nvida shield. 

Any setting i can change in either server or emby client? I can add a Geforce GTX 970 4gb in the server if that would help.

Cheers 

[furnibird 7]

Server is Windows 11. Besides drivepool software,nothing else is on this pc. I did provide logs in first post.

[RanmaCanada 543]

13 hours ago, furnibird said:

Emby server is running 

i5 6600k

16gig of ram

ASUS Z1701 pro Motherboard 

The TV in question is an old HD samsung that i dont think would support HEVC, however I view Emby through a google streamer. https://www.jaycar.com.au/chromecast-with-google-tv-rock-candy-4k/p/AR9002

My other set up is a new TV and nvida shield. 

Any setting i can change in either server or emby client? I can add a Geforce GTX 970 4gb in the server if that would help.

Cheers 

These google streamers did have an inherit chipset flaw when it came to certain HEVC profiles. Adding a GTX 970 won't help as it can not handle HEVC either. What you might need to do is change your transcoding settings so that all HEVC content is transcoded to H264 or convert all your current HEVC content to H264 and stop grabbing HEVC content for now. If you do want to add a card, a Quadro P1000 would be ideal and it's cheaper than replacing your ancient server.

[furnibird 7]

My "ancient server" works just fine 99% of the time. It services 4 clients with no issues besides this odd glitch. I will change the transcoding and funny either the google stream shit its self 2 days ago so I need a new Android box for this TV. I will source non HEVC files. Thanks for the advice.