Converted files for TV - still throws error PLAYER_ERROR_NOT_SUPPORTED_FORMAT

[SilviuB 3]

Hello,

I have a TV Show that seems to be incompatible with Emby app for Samsung TV, therefore I wanted to convert the files so they'd playback faster (it takes about 30 seconds to actually start the playback right now). I got the files converted into both TV and Mobile format, I open the Emby app on TV, pick the converted version (I tried both TV and Mobile) but the error PLAYER_ERROR_NOT_SUPPORTED_FORMAT is still thrown, and in the dashboard I see that the play isn't direct.
```

Stream

MP4 (12 mbps)

HLS (8 mbps)

Recovering from playback error

Video

1080i H264

Transcode (HEVC 8 mbps)

Deinterlacing (mode=send_frame:parity=auto:deint=all)

Audio

Romanian AAC 5.1 (Default)

Direct Play

```

What am I doing wrong? Attaching emby logs.

Thank you!

embyserver_log.txt

[SamES 1104]

I think you have file permission errors:

    Application path: /system
    System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path '/mnt/hdd/shows/Las.Fierbinti.S28.1080i.HDTV.DD5.1.H.264-playTV/Las.Fierbinti.S28E20.1080i.HDTV.DD5.1.H.264-playTV - tv.mp4' is denied.
     ---> System.IO.IOException: Permission denied

This might help, but basically you need to make sure that the emby  user has correct access to your library locations

 

[SilviuB 3]

On 5/9/2026 at 3:31 PM, SamES said:

I think you have file permission errors:

    Application path: /system
    System.UnauthorizedAccessException: System.UnauthorizedAccessException: Access to the path '/mnt/hdd/shows/Las.Fierbinti.S28.1080i.HDTV.DD5.1.H.264-playTV/Las.Fierbinti.S28E20.1080i.HDTV.DD5.1.H.264-playTV - tv.mp4' is denied.
     ---> System.IO.IOException: Permission denied

This might help, but basically you need to make sure that the emby  user has correct access to your library locations

 

Found and fixed. Still, this doesn't fix my issue. The file is present in Emby as a different version, but when I play it, it fails with the above error. It seems that Samsung TVs don't run 1080i, only 1080p. Still, converting files to TV format doesn't seem to make it 1080p. What am I missing?

[SamES 1104]

Can you please run a new test with debug logging enabled and provide the logs? Thanks

[SilviuB 3]

From this

>>>>>>  Processing Plan
        Name                                        CanDoInHW  WillDoInHW  Reason                                                 
        Copy video stream                        >> False      False       Software Codec                                          
        VideoInput                               >> False      False       Not a hardware decoder                                  
        VideoOutput                              >> False      False       Not a hardware encoder                                  
        Copy video stream                        >> False      False       Software Codec                                          

>>>>>>  Video Processing Steps for [0:0]: H.264 (AVC)
        Step                    HW-Context   Format       SW-Format           Size   Next
        H264                 >> -            yuv420p      yuv420p        1920x1080 >> 

I understand that the conversion is done via software, not hardware. I am running this on an `AMD Ryzen 7 7735HS with Radeon Graphics` and transcoding is done in the hardware, why isn't the conversion also done via hw?

 

Thank you!

ffmpeg-remux-bacf60f5-dede-4135-a76a-e1adc21b3525_1.txt embyserver.txt

[SamES 1104]

8 hours ago, SilviuB said:

I understand that the conversion is done via software, not hardware. I am running this on an `AMD Ryzen 7 7735HS with Radeon Graphics` and transcoding is done in the hardware, why isn't the conversion also done via hw?

Someone else will have to comment on this. It will depend on whether the GPU and drivers are supported on the OS.

Unfortunately you have edited some of the information that I was looking for in the logs. Might be better if you send me the full logs via PM.

It's weird because the AC3 track should be supported, but it is being converted, while interlaced video is not supported via Streamcopy, but in your case it being allowed which is incorrect. In fact, none of the playback in those logs is for a Samsung TV (log shows: X-Emby-Client=Emby Web&X-Emby-Device-Name=Google Chrome Linux)

I suspect you will continue to have problems with interlaced video - probably better to convert them to progressive

[SilviuB 3]

Wait, the conversion is started via a browser. But I "tell" it to convert it into a TV format. I don't think that matters, but that's the reason you're seeing Emby-Device-Browser=Google Chrome Linux I guess.

I'll send the files in a few minutes via PM. 

 

Thank you!

[SamES 1104]

On 09/05/2026 at 00:09, SilviuB said:

I have a TV Show that seems to be incompatible with Emby app for Samsung TV,

??

[SilviuB 3]

1 hour ago, SamES said:

??

The TV show I want to watch is in 1080i format, and I guess that's the issue. Just a guess. I guess the more correct framing would be "I have  TV show in Emby that seems to be in a format / resolution that's incompatible with my Samsung TV"

 

P.S. I've sent the log files via PM.

Edited May 11 by SilviuB

[Luke 42505]

Hi, did you find anything?

[SilviuB 3]

Hello,

SamES tried to determine why would this format be unsupported, the final conclusion is that it's an issue with the file itself, not with Emby.

Thank you!