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Odd Navigation Behavior / Cannot Select Movie Within Collections


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wixwonkity
Posted

Running Roku app 4.1.59 from a Windows 11 server v4.9.3.0

When I go into a collection of movies I cannot press the down button on my Roku remote to highlight and navigate the movies within that collection. The remote will not highlight anything.

If you watch, the Play All button will briefly highlight when you open a collection, but then immediate un-highlight.

If you press down, to navigate and highlight a movie from the list of movies in the collection, the Roku "dongs" as if you are making an invalid selection.

WORKAROUND: Press up on the Roku remote and it will once again highlight the Play All button. Now you can press down to navigate the list of movies within the collection, as normal.

Posted

Are your collections grouped? Do the collections show as a grid, or as rows of each media type?

Posted

Hi.  Try pressing up and then down.

We'll look at why this is happening.  Thanks.

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