Emby not picking up custom Episode Title Cards/Art (works for some, not others)

[RHolman99 1]

Hey everyone,

I’m running into a frustrating issue where Emby is being very inconsistent with reading my custom episode title cards and poster art. I have checked the naming conventions on the forums as well. 

 

The Problem:

Some episodes pull the custom art perfectly, but others refuse to update. When I go into "Edit Images" on a specific episode, I can actually see the custom image sitting there as the "Primary" source (see screenshots), but it won't actually display in the library view or the episode splash page. It just stays stuck on a generic grab or the old metadata.

 

What I've tried so far:

- Refreshing metadata (all combinations of "Scan for new" and "Replace all").

- Running a full library scan.

- Changing the order of Image Fetchers (moving TheTVDB up/down).

- Toggling "Save artwork into media folders" on and off.

- I use Sonarr, but I have image metadata disabled there to let Emby handle it.

 

Naming Convention:

I’ve been trying to stick to the standard structure:

Show Name > Season 01 > S01E01.mkv

I’ve tried naming the image files as:

 S01E01 -thumb.jpg

 S01E01.jpg

 

Interestingly, the ones that did work seemed to be the ones named exactly like the video file (no "-thumb" suffix), but even that isn't working 100% of the time now.

 

Has anyone dealt with this "ghosting" where the image shows in the Edit menu but not the UI? Is there a specific cache I need to clear or a naming quirk I’m missing?

 

Any help would be appreciated!

 

Images attached:

 1. Edit Images screen showing the correct custom "Primary" image.

 2. Episode page showing the image still isn't reflecting.

 3. My current Fetcher settings (TVDB and FanArt enabled).

[Abobader 3499]

Hello RHolman99,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Neminem 1699]

Is this enabled?

[RHolman99 1]

Omg i didn't even think of that. Thanks heaps.

I feel stupid now .... Haha I didn't even notice the correlation between the unwatched EPS not showing the image.

Edited May 2 by RHolman99