Certain users unable to access https

[Paramecium302 0]

Hello there. I am currently trying to get my server working via https. While I and a few other people can access it, I have 2 people (who happen to live in the same house) who cannot. Here's the kicker: it's not just their router because they tried via phone on data at my house and it simply wouldn't allow access.

 

Is this as simple as getting their phones and routers IP address' and whitelisting them? Or perhaps there is a thread discussing similar problems and workarounds?

 

Thanks as always!

[Luke 42478]

Hi, what exactly happens when they try?

[Paramecium302 0]

18 hours ago, Luke said:

Hi, what exactly happens when they try?

They simply get a generic "Unable to reach server" message after a lot of wheel spinning. They are on iPhone, though I have tested an iPhone on data and it accessed it fine. Coincidentally they cannot reach the server on their home consoles either.

Edit: this is when entering the server name and port. Name is a url. Followed procedure for "Securing Your Server" closely.

Edited April 26 by Paramecium302

[Luke 42478]

You're saying you have a domain name? Can you send me some screenshots of what they're entering into the connection screen over private message? 

Thanks.

[Luke 42478]

Hi, what Emby app are you trying to connect with? Is that the windows app?

[Paramecium302 0]

That is the Emby app running on Windows 10. Others that also would not connect were two iPhones and an Xbox one S.

[Luke 42478]

Where did your SSL certificate come from?

[Paramecium302 0]

Sorry for my ignorance but do you mean how I used dynu.com ?