Sudden Broken Images on Mobile Browser and Mobile App

[hukt_own_fonikz 10]

OS: Debian 13
Version 4.9.3.0 Docker Compose

I'm experiencing broken images on my phone, on both browser and app. Metadata is saved locally with the video files, I've verified the poster.jpg's are local and permissions are correct. Everything looks fine on Desktop. When I update an image, it then appears just fine on mobile. It seems to be trying to scale down the images, but can't find them on Amazon (instead of looking locally) and it fails to resize, so the image becomes broken? It seems very random which files are broken, but for movies specifically it's a lot of the A/B/C movies, then a random few movies here and there.
 

2026-04-16 00:09:49.907 Info HttpClient: Http response 200 from https://i.imgur.com/cQBxAVU.gif after 188ms
2026-04-16 00:09:49.920 Info HttpClient: Http response 404 from https://m.media-amazon.com/images/M/MV5BNjE3ZTdmNTctZmYzZi00MDRmLTgzNjUtYTc1MjBiOTdjNjJlXkEyXkFqcGdeQXVyNjExODE1MDc@._V1_UY1200_CR99,0,630,1200_AL_.jpg after 202ms
2026-04-16 00:09:49.923 Info HttpClient: Http response 404 from https://m.media-amazon.com/images/M/MV5BMjc5YmYwZmEtZjA3Ni00MWUxLWFjMmYtMzE3NTNiY2MyZTlmXkEyXkFqcGdeQXVyNjk1Njg5NTA@._V1_UY1200_CR84,0,630,1200_AL_.jpg after 202ms
2026-04-16 00:09:49.926 Error ImageService-0HNKMV9NTCDU1:00000014: Error processing request
*** Error Report ***
Version: 4.9.3.0
Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3
Operating system: Linux version 6.12.69+deb13-amd64 (debian-kernel@lists.debian.org) (x86_64-linux-gnu-gcc-14 (Debian 14.2.0-19) 14.2.0, GNU ld (GNU Binutils for Debian
OS/Process: x64/x64
Framework: .NET 8.0.22
Runtime: system/System.Private.CoreLib.dll
Processor count: 12
Data path: /config
Application path: /system
System.InvalidOperationException: System.InvalidOperationException: Operation is not valid due to the current state of the object.
at Emby.Server.Implementations.Library.LibraryManager.ConvertImageToLocal(BaseItem item, ItemImageInfo image, Int32 imageIndex, CancellationToken cancellationToken)
at Emby.Drawing.ImageProcessor.ProcessImage(ImageProcessingOptions options, CancellationToken cancellationToken)
at Emby.Api.Images.ImageService.GetImage(ImageRequest request, Int64 itemId, BaseItem item, Boolean isHeadRequest)
at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, IStreamHelper streamHelper, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, RestPath restPath, String urlString, String localPath, String contentTypeInPath, CancellationToken cancellationToken)
Source: Emby.Server.Implementations
TargetSite: Void MoveNext()
2026-04-16 00:09:49.926 Error ImageService-0HNKMV9NTCDU3:00000022: Error processing request

 

embyserver.txt

[Luke 42378]

Hi, in this example the server had two images pointing to image urls, and those urls turned out to be invalid. What normally happens in this situation is initially it is a url, then the server downloads it on first usage, and then from there on out it is served locally.

Do you know what those media-amazon.com urls are from? I don't recognize them.

[hukt_own_fonikz 10]

That imgur image, that's from one of the "Live TV" shows. So now I think thoseAmazon URLs are for LiveTV and not actually Movies or TV. Sorry I pointed you in the wrong direction here.

I see Better Off Ted in the logs, that is one that wasn't working until I re-downloaded. Whats odd is that Poster isn't showing up in the main view, but all the other assets are like Logo and Thumb and Backgrounds. However when I go to "Edit Images" I can see the Poster just fine.

 

[hukt_own_fonikz 10]

[Luke 42378]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[hukt_own_fonikz 10]

That first embyserver.txt is when I first noticed it. I just checked from a completely different network and it looks the same. Here's the current log.

embyserver.txt

[Luke 42378]

@hukt_own_fonikzare you still having an issue with this?

[hukt_own_fonikz 10]

Yes, still an issue on mobile. I also recently got a Samsung A11+ tablet and no issues on that in the Emby app.

Edited Saturday at 04:26 AM by hukt_own_fonikz

[visproduction 351]

Hukt, 

Check your image file size.  Your mobile browser will show broken images if the server does not give the image soon enough, the page loading times out or has some issue, you get the broken image icons.  The images you have for some of your talent and posters are probably 2000 x 3000 or larger and when mobile is trying download 10 of these per page, the mobile setup gives up after some point to save bandwidth and make the page appear faster.  This is particularly common in any .png which sometimes show up as background images and can be large files.

[Luke 42378]

1 hour ago, visproduction said:

Hukt, 

Check your image file size.  Your mobile browser will show broken images if the server does not give the image soon enough, the page loading times out or has some issue, you get the broken image icons.  The images you have for some of your talent and posters are probably 2000 x 3000 or larger and when mobile is trying download 10 of these per page, the mobile setup gives up after some point to save bandwidth and make the page appear faster.  This is particularly common in any .png which sometimes show up as background images and can be large files.

This shouldn’t be an issue. The server shrinks them as needed.

[Luke 42378]

11 hours ago, hukt_own_fonikz said:

Yes, still an issue on mobile. I also recently got a Samsung A11+ tablet and no issues on that in the Emby app.

What device is your mobile device?

[hukt_own_fonikz 10]

Pixel 7a. It shows the image in the "edit images" popup. And if I re-search and add a new image on either desktop or my phone, it fixes for that particular title. It's almost like a corrupt local cache on my device?

 

The Poster image in "edit images" and the actual Poster image, is that the same file?

Edited 7 hours ago by hukt_own_fonikz

[hukt_own_fonikz 10]

Also can't figure any rhyme or reason which titles are not showing up. It's some old ones, some new ones. It does seem to be more of an issue earlier alphabetically, but there are random broken images all through the entire library. It also seems to have affected movies much more than TV shows.