Sudden Broken Images on Mobile Browser and Mobile App

[hukt_own_fonikz 10]

OS: Debian 13
Version 4.9.3.0 Docker Compose

I'm experiencing broken images on my phone, on both browser and app. Metadata is saved locally with the video files, I've verified the poster.jpg's are local and permissions are correct. Everything looks fine on Desktop. When I update an image, it then appears just fine on mobile. It seems to be trying to scale down the images, but can't find them on Amazon (instead of looking locally) and it fails to resize, so the image becomes broken? It seems very random which files are broken, but for movies specifically it's a lot of the A/B/C movies, then a random few movies here and there.
 

2026-04-16 00:09:49.907 Info HttpClient: Http response 200 from https://i.imgur.com/cQBxAVU.gif after 188ms
2026-04-16 00:09:49.920 Info HttpClient: Http response 404 from https://m.media-amazon.com/images/M/MV5BNjE3ZTdmNTctZmYzZi00MDRmLTgzNjUtYTc1MjBiOTdjNjJlXkEyXkFqcGdeQXVyNjExODE1MDc@._V1_UY1200_CR99,0,630,1200_AL_.jpg after 202ms
2026-04-16 00:09:49.923 Info HttpClient: Http response 404 from https://m.media-amazon.com/images/M/MV5BMjc5YmYwZmEtZjA3Ni00MWUxLWFjMmYtMzE3NTNiY2MyZTlmXkEyXkFqcGdeQXVyNjk1Njg5NTA@._V1_UY1200_CR84,0,630,1200_AL_.jpg after 202ms
2026-04-16 00:09:49.926 Error ImageService-0HNKMV9NTCDU1:00000014: Error processing request
*** Error Report ***
Version: 4.9.3.0
Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3
Operating system: Linux version 6.12.69+deb13-amd64 (debian-kernel@lists.debian.org) (x86_64-linux-gnu-gcc-14 (Debian 14.2.0-19) 14.2.0, GNU ld (GNU Binutils for Debian
OS/Process: x64/x64
Framework: .NET 8.0.22
Runtime: system/System.Private.CoreLib.dll
Processor count: 12
Data path: /config
Application path: /system
System.InvalidOperationException: System.InvalidOperationException: Operation is not valid due to the current state of the object.
at Emby.Server.Implementations.Library.LibraryManager.ConvertImageToLocal(BaseItem item, ItemImageInfo image, Int32 imageIndex, CancellationToken cancellationToken)
at Emby.Drawing.ImageProcessor.ProcessImage(ImageProcessingOptions options, CancellationToken cancellationToken)
at Emby.Api.Images.ImageService.GetImage(ImageRequest request, Int64 itemId, BaseItem item, Boolean isHeadRequest)
at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, IStreamHelper streamHelper, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, RestPath restPath, String urlString, String localPath, String contentTypeInPath, CancellationToken cancellationToken)
Source: Emby.Server.Implementations
TargetSite: Void MoveNext()
2026-04-16 00:09:49.926 Error ImageService-0HNKMV9NTCDU3:00000022: Error processing request

 

embyserver.txt

[Luke 42312]

Hi, in this example the server had two images pointing to image urls, and those urls turned out to be invalid. What normally happens in this situation is initially it is a url, then the server downloads it on first usage, and then from there on out it is served locally.

Do you know what those media-amazon.com urls are from? I don't recognize them.

[hukt_own_fonikz 10]

That imgur image, that's from one of the "Live TV" shows. So now I think thoseAmazon URLs are for LiveTV and not actually Movies or TV. Sorry I pointed you in the wrong direction here.

I see Better Off Ted in the logs, that is one that wasn't working until I re-downloaded. Whats odd is that Poster isn't showing up in the main view, but all the other assets are like Logo and Thumb and Backgrounds. However when I go to "Edit Images" I can see the Poster just fine.

 

[hukt_own_fonikz 10]

[Luke 42312]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!