Playback Error: No compatable streams (Samsung/LG only it seems?)

[doonze 30]

Starting yesterday, 3 of my users (2 on samsung, 1 on LG) started getting the Playback Errors. All 3 use my server daily, and never got these errors before. 2 of the users have confirmed their Roku TV's do not get the errors at the same time. I also do not get the errors on my Roku TV, my android app, nor the web app. The weird thing is, all content will throw this error for a while, sometimes for several hours, then start working again for them. Only to go back to throwing errors. 

I'm on Emby 4.9.3.0 and have been for some time. Nothing changed on my system. I restarted the Emby server and then rebooted my server itself. My Emby runs on Debian Bookworm. Emby logs show no errors, just that the stream starts, then shows the app (LG app for example) stops the playback at 0 seconds. 

 

I've attached my logs. References to LG or User Nicole are where I was personally seeing the errors. They are around and just after 00:00 in these logs. Just before the app quits, there are messages like this:

2026-04-11 00:01:58.794 Info MediaInfoService-0HNKNGPJTMGD0:0000000A: Bitrate exceeds DirectPlay limit: media bitrate: 5507519, max bitrate: 4000002
2026-04-11 00:01:58.794 Info MediaInfoService-0HNKNGPJTMGD0:0000000A: Bitrate exceeds DirectStream limit: media bitrate: 5507519, max bitrate: 4000002

Then followed by: 
 

2026-04-11 00:01:59.897 Info SessionManager: Playback stopped reported by app Emby for LG 1.0.50 on LG Smart TV (32LK540BPUA)

But like I said no errors. There are no ffmpeg logs at these times; it seems pretty obvious to me that the system wants to transcode as the bitrate is too high for direct play, but is failing to start the transcode so the stream is failing? That's my take from what I see. I do see correct transcoding going on for these same files on my android and Roku apps, accessing these exact same files just before or after they are failing on the LG app. My test were not at the exact same time (to exclude some weird type of contention), but I would switch back and forth between the LG, Android app, and Web app, and walk from the room the Roku TV was in, and the LG TV was in. 

 

Any ideas? I've got 2 unhappy users and one disgruntled GF I need to appease. 

 

 

 

embyserver (1).txt

[Luke 42288]

HI, is the issue only with this one video?

[doonze 30]

@LukeNo, it seems to be anything that needs transcoding. Tried like 10+ different files, even ones that worked in the past just fine  And like I said, the weird thing is it seems to come and go. It won't work for a few hours for them, then will start working again. 

Just weird. And out of the blue. And Roku, Android, web (even ones at the problem locations) work fine. Even transcoding. I checked that those systems were generating ffmpeg logs on the exact same files at the exact same location during the times the Samsung/LG systems were throwing errors