No art or posters for anything including backdrops on roku app.

[Error3972 0]

Works fine on fire TV but roku isnt displaying any cover art backdrops logos or images.

[speechles 2070]

Can you show a picture? Is it just a bunch of grey boxes with text only where the images should be?

Do you have any server logs from that time? Use the "logs" tab of your Emby server to find them. When you download them through your Emby server interface they will be scrubbed of information such as IP addresses, API keys, tokens, etc.. (which could be used to compromise your server). Only share logs obtained through the Emby server interface. Do not find the logs in your OS file system and share them directly that way. Always download them through your Emby server.

The logs will show the Roku requesting the images and any possible errors happening when scaling or anything else peculiar would appear in them.

Edited April 11 by speechles

[Error3972 0]

It is just a bunch of grey boxes with text. Im only a client of a friends server so I dont have access to the server log unfortunately. It works fine on both pc, web, android,and fire tv. Only having this issue with roku.

Edited April 11 by Error3972

[speechles 2070]

Is he using Apple hardware for the server? The Roku being fed HEIC wouldn't work. But I do not think the server does that. But it might because support was recently added for HEIC.

@Lukedoes the server ever save images as HEIC?

Edited April 11 by speechles

[Luke 42409]

On 4/10/2026 at 4:42 PM, Error3972 said:

Works fine on fire TV but roku isnt displaying any cover art backdrops logos or images.

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[ebr 16410]

@Error3972Are you running the beta server?

Luke, I can reproduce with the latest beta server.  It looks like the new image validation is failing but the image tags are being provided and this was not a problem until the most recent server beta release.

2026-04-15 14:23:25.011 Debug ImageService-0HNKQVE5EALOI:0000009F: http/1.1 GET http://‌‍‍192.168.4.46‌:8096/emby/Items/5175575/Images/Primary/0?EnableImageEnhancers=true&tag=dc8b048b0e1469b45d6c4642651dca3c&maxwidth=244&maxHeight=1080&quality=90. Source Ip: ‌‍‍192.168.4.65‌, UserAgent: Roku/DVP-15.2 (15.2.4.03416-46)
2026-04-15 14:23:25.012 Error ImageService-0HNKQVE5EALOI:0000009F: Image access denied