Live TV: Refresh Guide Data isnt working properly.

[GaryG 5]

I run emby server on a Synology disc station.
Lately (Last couple of weeks) a scheduled job I have set (Refresh Guide Data) starts, but doesnt really refresh. It makes no progress.
I have the job scheduled  to refresh every 12 hours. If I stop the job and then start it manually, it then runs normally

This is what I see in the log (Repeated)

2026-04-03 11:42:45.863 Error ChannelManager: Error getting channel content

*** Error Report ***

Version: 4.9.3.0

Command line: /volume1/@appstore/EmbyServer/system/EmbyServer.dll -programdata /var/packages/EmbyServer/var -ffdetect /var/packages/EmbyServer/target/bin/ffdetect -ffmpeg /var/packages/EmbyServer/target/bin/ffmpeg -ffprobe /var/packages/EmbyServer/target/bin/ffprobe -nolocalportconfig -ignore_vaapi_enabled_flag -pidfile /var/packages/EmbyServer/var/EmbyServer.pid -defaultdirectory /volume1/Public -updatepackage emby-server-synology72_{version}_x86_64.spk -noautorunwebapp

Operating system: Linux version 4.4.302+ (root@build6) (gcc version 12.2.0 (GCC) ) #86009 SMP Wed Nov 26 18:29:22 CST 2025

OS/Process: x64/x64

Framework: .NET 8.0.22

Runtime: volume1/@appstore/EmbyServer/system/System.Private.CoreLib.dll

Processor count: 4

Data path: /var/packages/EmbyServer/var

Application path: /volume1/@appstore/EmbyServer/system

System.OperationCanceledException: System.OperationCanceledException: The operation was canceled.

at System.Threading.CancellationToken.ThrowOperationCanceledException()

at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)

at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)

at MediaBrowser.Plugins.TuneIn.TuneInChannel.SendRequest(HttpRequestOptions options, String method)

at MediaBrowser.Plugins.TuneIn.TuneInChannel.GetMenu(String title, InternalChannelItemQuery query, CancellationToken cancellationToken)

at MediaBrowser.Plugins.TuneIn.TuneInChannel.GetChannelItems(InternalChannelItemQuery query, CancellationToken cancellationToken)

at Emby.Server.Implementations.Channels.ChannelManager.GetChannelItems(IChannel channel, String externalFolderId, Nullable`1 sortField, Boolean sortDescending, CancellationToken cancellationToken)

at Emby.Server.Implementations.Channels.ChannelManager.GetChannelItemsInternal(Channel channel, IChannel channelProvider, InternalItemsQuery query, CancellationToken cancellationToken)

at Emby.Server.Implementations.Channels.ChannelManager.GetAllItems(Channel channel, IChannel channelProvider, Int64 parentId, Int32 currentRefreshLevel, Int32 maxRefreshLevel, String restrictTopLevelFolderId, CancellationToken cancellationToken)

at Emby.Server.Implementations.Channels.ChannelManager.GetAllItems(Channel channel, IChannel channelProvider, Int64 parentId, Int32 currentRefreshLevel, Int32 maxRefreshLevel, String restrictTopLevelFolderId, CancellationToken cancellationToken)

Source: System.Private.CoreLib

TargetSite: Void ThrowOperationCanceledException()

When I run the channel refresh manually I see this:

2026-04-03 11:50:49.508 Info ScheduledTaskService-0HNKGA202RGLK:00000016: http/1.1 POST http://192.168.1.167:8096/emby/ScheduledTasks/Running/9492d30c70f7f1bec3757c9d0a4feb45?X-Emby-Client=Emby Web&X-Emby-Device-Name=Chrome Windows&X-Emby-Device-Id=c35eb54e-f696-4d8b-9192-05fd7656d3a2&X-Emby-Client-Version=4.9.3.0&X-Emby-Token=x_secret5_x&X-Emby-Language=en-us. Source Ip: host7, UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/146.0.0.0 Safari/537.36
2026-04-03 11:50:49.508 Info TaskManager: Executing Refresh Guide

This is not present when the scheduled job runs.

Let me know if you want me to drop the full log as an attachement, is this perhaps a known issue?

Thanks in advance
Gary G

Edited 11 hours ago by GaryG

[GaryG 5]

Should this be moved to Live TV discussion? Apologies for misplacing, if so.

[GaryG 5]

Another thought: I should have pointed out that this refresh utilizes a link to an XML file that my provider supplies. As I said, manual refresh appears to work fine.

[Luke 42246]

Hi there, please attach the complete Emby server log. Thanks.

[GaryG 5]

Attached. Let me know if you need exact times or anything else.
Thanks Luke.

embyserver.txt

Edited 1 hour ago by GaryG

[Luke 42246]

Hi, the error traces you posted are from the tunein plugin and have nothing to do with live tv. I don't really see anything obvious here. What exactly did you do during the time of this log file?

[GaryG 5]

At the time of the log file download nothing.
The problem with the scheduled refresh job occurred at around 11:42
I Ran the refresh manually at 11:50 ish

When it happens tommorow, im sure it will,  I'll post a new log file with exact times.

Thanks Luke.

Edited 11 minutes ago by GaryG