Error with playing VOD: stop after a while

[fabien_m2002 8]

Hello

i run with last beta (v4.10.0.8)

When i start a play, it plays well for some seconds and then a loop (still image)! Only occur on LG, on others clients it works (Windows/Chrome).

What's wrong? Thanks

Here some traces in logs:

2026-04-02 21:27:41.032 Info MediaInfoService-0HNKGT4245IHO:0000002A: User policy for admin. EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True EnableTranscodingQuality: True
2026-04-02 21:27:41.032 Info SessionManager: Setting _lastPlaySessionId for session 27cf6c95e31db59854fbef1fa9ede1ac to 4d943bbed9c14a489556b0bd3188d413
2026-04-02 21:27:41.032 Info MediaInfoService-0HNKGT4245IHO:0000002A: http/1.1 Response 200 to host4. Time: 2824ms. POST http://192.168.1.44:8096/emby/Items/682491/PlaybackInfo?UserId=x_secret5_x&StartTimeTicks=0&IsPlayback=true&AutoOpenLiveStream=true&MediaSourceId=mediasource_682491&MaxStreamingBitrate=200000000&X-Emby-Client=Emby for LG&X-Emby-Device-Name=LG Smart TV (OLED65G26LA)&X-Emby-Device-Id=daf44956-3950-4daa-8b23-997437ff4e32&X-Emby-Client-Version=1.0.50&X-Emby-Token=x_secret6_x&X-Emby-Language=fr&reqformat=json. 
2026-04-02 21:27:41.210 Info VideoService-0HNKGT4245LBT:00000001: http/1.1 GET http://192.168.1.44:8096/emby/videos/682491/original.mkv?DeviceId=daf44956-3950-4daa-8b23-997437ff4e32&MediaSourceId=mediasource_682491&PlaySessionId=4d943bbed9c14a489556b0bd3188d413&api_key=x_secret6_x. Source Ip: host4, Connection=close, Host=192.168.1.44:8096, User-Agent=Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.6099.270 Safari/537.36 WebAppManager, Accept-Encoding=identity, icy-metadata=1
2026-04-02 21:27:41.218 Info HttpClient: GET http://xxx.xxx.xxx/series/rsjT6CNvovgQZ4/aFWUeNgdyuajgZ/686758.mkv
2026-04-02 21:27:41.447 Info HttpClient: Http response 401 from http://xxx.xxx.xxx/series/rsjT6CNvovgQZ4/aFWUeNgdyuajgZ/686758.mkv after 229ms
2026-04-02 21:27:41.448 Error VideoService-0HNKGT4245LBT:00000001: Error processing request
    *** Error Report ***
    Version: 4.10.0.8
    Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3
    Operating system: Linux version 6.17.2-1-pve (build@proxmox) (gcc (Debian 14.2.0-19) 14.2.0, GNU ld (GNU Binutils for Debian) 2.44) #1 SMP PREEMPT_DYNAMIC PMX 6.17.2-1
    OS/Process: x64/x64
    Framework: .NET 8.0.22
    Runtime: system/System.Private.CoreLib.dll
    Processor count: 6
    Data path: /config
    Application path: /system
    MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Unauthorized
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
       at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
       at Emby.Server.Implementations.HttpServer.HttpResultFactory.GetContent(StaticFileResultOptions options, Int64 offset, Int64 length, CancellationToken cancellationToken)
       at Emby.Server.Implementations.HttpServer.FileWriter.SetContentResponseHeaders(Nullable`1 reportedTotalContentLength, CancellationToken cancellationToken)
       at Emby.Server.Implementations.HttpServer.HttpResultFactory.GetStaticResult(IRequest requestContext, StaticResultOptions options)
       at Emby.Server.MediaEncoding.Api.Progressive.BaseProgressiveStreamingService.ProcessRequest(StreamRequest request, Boolean isHeadRequest)
       at Emby.Server.Implementations.Services.ServiceController.GetTaskResult(Task task)
       at Emby.Server.Implementations.Services.ServiceHandler.ProcessRequestAsync(HttpListenerHost httpHost, IServerApplicationHost appHost, IRequest httpReq, IResponse httpRes, IStreamHelper streamHelper, RestPath restPath, String responseContentType, CancellationToken cancellationToken)
       at Emby.Server.Implementations.HttpServer.HttpListenerHost.RequestHandler(IRequest httpReq, RestPath restPath, String urlString, String localPath, String contentTypeInPath, CancellationToken cancellationToken)
    Source: Emby.Server.Implementations
    TargetSite: Void MoveNext()

Quote

2026-04-02 21:48:24.302 Info DynamicHlsService-0HNKGT4245QKS:00000001: http/1.1 Response completed after client disconnected to host4. Time: 52ms. GET http://192.168.1.44:8096/emby/videos/682492/hls1/main/1.ts?PlaySessionId=efe4bf6f90a343b99610edfd86183182. Headers: Content-Type=video/mp2t, Date=Thu, 02 Apr 2026 21:48:24 GMT, Server=UPnP/1.0 DLNADOC/1.50, Cache-Control=private, no-transform, ETag="ae8bb53b8dd9e3a84bedd1b461cbeb4c", Content-Length=7192316, Cross-Origin-Resource-Policy=cross-origin, Private-Network-Access-Name=plex, Private-Network-Access-Id=522118c00832484597f280ac233cda1a

 

Quote

2026-04-02 21:48:24.337 Info DynamicHlsService-0HNKGT4245QKT:00000001: http/1.1 GET http://192.168.1.44:8096/emby/videos/682492/hls1/main/0.ts?PlaySessionId=efe4bf6f90a343b99610edfd86183182. Source Ip: host4, Connection=keep-alive, Host=192.168.1.44:8096, User-Agent=Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.6099.270 Safari/537.36 WebAppManager, Referer=http://192.168.1.44:8096/emby/videos/682492/master.m3u8?DeviceId=01cb9036-1cb1-4d59-874e-7dcb2fe2920b&MediaSourceId=mediasource_1011969&PlaySessionId=efe4bf6f90a343b99610edfd86183182&api_key=x_secret9_x&VideoCodec=h264,hevc&AudioCodec=ac3,eac3,aac,mp3&VideoBitrate=199360000&AudioBitrate=640000&AudioStreamIndex=1&TranscodingMaxAudioChannels=6&SegmentContainer=ts&MinSegments=1&BreakOnNonKeyFrames=False&h264-profile=high,main,baseline,constrainedbaseline&h264-level=51&hevc-codectag=hvc1,hev1,dvh1,dvhe,hevc,hdmv&TranscodeReasons=DirectPlayError

 

[fabien_m2002 8]

Hello

this morning i try to play "The Pitt" and same error.

Here the full logs file.

Thanks

 

 

[fabien_m2002 8]

@Luke

Hello

is it possible to delete this topic? I cannot do myself.

Thanks

[Luke 42248]

@fabien_m2002did you figure this out? The server hosting the content is sending back a 401 unauthorized response. Do you know why?

[fabien_m2002 8]

2 hours ago, Luke said:

@fabien_m2002did you figure this out? The server hosting the content is sending back a 401 unauthorized response. Do you know why?

Hello Luke

Yes i figure out, it was my server issue.

How to edit a former post?

 

Tjanks

[Luke 42248]

Thanks for following up. I’ve deleted the log file. Is that good?

[fabien_m2002 8]

1 hour ago, Luke said:

Thanks for following up. I’ve deleted the log file. Is that good?

Please delete also the logs notes in my first post.

Thanks