Subtitles not being remembered after pausing

[Jolly181 1]

Hi All...

I hope you can help...

When we are watching wither Movies or TV episodes and we turn on subtitles, all is goodness. Then if we pause the show to go to the loo or even go get a drink or chat a chat for a few minutes, EMBY go back to the TV screen  slideshow and when we come back to start watching again, subtitles are turned OFF and we have to reselect them again./?? It does not appear to remember that they were turned ON before pausing..??? Is there a setting that I am missing..????

Cheers

Jolly 

 

 

[visproduction 338]

Jolly,
Can you look at the media to see if the subtitles are embedded or with separate files. Also can you see which subtitle type is being shown and if the media content is being transcoded or not.?  This is important  There are about 10 variables and perhaps over 100 combinations that might be happening.  It's sort of hard to guess which one you have unless we see a log file.

[Luke 42314]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Jolly181 1]

Hi Luke...

I am sorry to be a pain for you guys..

Yesterday after thinking about @visproductioncomments, i decided to take a look at MY settings as well as the EMBY settings and I found the answer that I needed.>!!

Subttiles were not not set correctly.. so I changed the setting to "Always Play subtitles" and "Remember subtitle track selections". 

After that, whenever we played an episode and stopped and came back all was goodness..!!!

Cheers