Media constantly freezes

[msauve 9]

Hi my friends,

hope you’re doing great?

For my part I’m having some very painful difficulties with my Emby server running the 4.9.3.0 version. I'm starting to get increasingly discouraged by the situation I'm in, which isn't allowing me to use my Emby server. I can’t even have the time en enjoy one of my favorite movie or series. Can’t listen to anything anymore on my TV :’( 

My medias are constantly freezing I hope you can help me with this rather sad situation. I am also ready to provide you with any additional information you may need.
Thanks in advance my friend!

Max

embyserver.txt hardware_detection-63909892228.txt ffmpeg-transcode-79007fc9-a37f-4e26-a9fd-17001d60edf0_1.txt

[Luke 42210]

Hi, I would try lowering the quality setting in the app and see if that helps. When you're on a remote connection it will usually help with something like this.

[msauve 9]

3 hours ago, Luke said:

Hi, I would try lowering the quality setting in the app and see if that helps. When you're on a remote connection it will usually help with something like this.

Ok  

Can you guide me more clearly where this option would be in my TV’s app cause I’ve already tried to lower the quality on a movie or serie that I’m watching for example 480p 1mbs and same result  I’ve also tried 480p 4mbs and auto and also the same freezing result. It freezes every 3-5 minutes or so :/

Hope to be able to get a solution

[Luke 42210]

Quote

example 480p 1mbs and same result

Can you please provide a log example from doing that? Thanks.

[msauve 9]

1 hour ago, Luke said:

Can you please provide a log example from doing that? Thanks.

Absolutely!

I’ve done the test as asked 480p 1mbs and it bugged a few seconds, came back and after again and freezes

Here’s the log and my transcoding settings if needed.

Can’t wait to get a solution

Thanks for your help guys!!

ffmpeg-transcode-96fc1814-2953-4169-96b1-4cec5c65fbc0_1.txt ffmpeg-transcode-609b41f0-8937-452e-b980-0021e4a70b40_1.txt embyserver.txt ffmpeg-transcode-4116ee59-1316-4348-b12d-3c0157491806_1.txt

[TVTech 8]

On 3/23/2026 at 8:26 PM, msauve said:

Hi my friends,

hope you’re doing great?

For my part I’m having some very painful difficulties with my Emby server running the 4.9.3.0 version. I'm starting to get increasingly discouraged by the situation I'm in, which isn't allowing me to use my Emby server. I can’t even have the time en enjoy one of my favorite movie or series. Can’t listen to anything anymore on my TV :’( 

My medias are constantly freezing I hope you can help me with this rather sad situation. I am also ready to provide you with any additional information you may need.
Thanks in advance my friend!

Max

embyserver.txt 208.43 kB · 2 downloads hardware_detection-63909892228.txt 20.9 kB · 2 downloads ffmpeg-transcode-79007fc9-a37f-4e26-a9fd-17001d60edf0_1.txt 154.5 kB · 2 downloads

You're not the only one experiencing this problem. I have been experiencing this same exact issue since the last server update on March 4 and I noticed similar reports cropping up from various Emby users on here as well. The response that you're getting from the Emby staff here is classic deflecting and stalling. They will never admit that they broke something in the last update. I know how helpless you feel right now because it seems there is nothing we can do to report these people for what they are doing to us. I am open to suggestions on that if anyone knows.

Edited 2 hours ago by TVTech

[msauve 9]

48 minutes ago, TVTech said:

You're not the only one experiencing this problem. I have been experiencing this same exact issue since the last server update on March 4 and I noticed similar reports cropping up from various Emby users on here as well. The response that you're getting from the Emby staff here is classic deflecting and stalling. They will never admit that they broke something in the last update. I know how helpless you feel right now because it seems there is nothing we can do to report these people for what they are doing to us. I am open to suggestions on that if anyone knows.

@Lukeis there something that could be done from your team or a solution. I really love my Emby server but effectively since the last update, my server is giving me an hell of a trouble  

Hope to be able to get a solution from you guys or as @TVTechsays, help or solution from the community would be more than appreciated  

Thanks in advance for the passion you have developing this platform!