Maximum streaming limit error

[displayname0504 17]

Around the same time tonight, two users to the message "Your account has exceeded the maximum streaming limit set by your Emby Server administrator. Please contact them for assistance."

Neither had a streaming session going. I rebooted the server and had the users reboot their clients. 
 

Is there a way to troubleshoot this? I have a lifetime license. 

[RanmaCanada 500]

Devs will need logs. They can't do anything with out them. 

[displayname0504 17]

Attached

embyserver-63909634366.txt

[ebr 16307]

8 hours ago, displayname0504 said:

Neither had a streaming session going

Hi.  Exactly what were they doing?

[displayname0504 17]

They went to watch and reached out to me with that error. I checked activity at the time and only 2 streams were going, and it was for neither of them.