How to troubleshoot issues on Xbox One S?

[AV1Opus 3]

First of all, I am very excited to be finally seeing an attempt at this outside of the native Blu-ray player, unlike on Apple TV for example basically no-one ended up supporting it.

When playing on 1080p SDR 1080p25 and 1080p24 work flawlessly, however when trying to play 4K HDR 24Hz content, the TV is incorrectly reading it as 3D.

Keeping in mind this, it works fine with some content when 3D is manually turned off, but some content just straight up does not play either way, which I could narrow down to potentially being a bug with Dolby Vision Profile 7.6 which should just be ignored and one example of HEVC Level 5.2 being tagged while it's in reality nowhere close to 5.1 limits.

Network bandwidth is not to blame, some files with even higher bitrate play fine and available bandwidth is 400-ish MBit/s.

Edited yesterday at 04:15 AM by AV1Opus

[AV1Opus 3]

To clarify all of this is H.265 without Opus .

[Luke 42168]

Quote

however when trying to play 4K HDR 24Hz content, the TV is incorrectly reading it as 3D.

HI there, can you please provide a specific example?

How to Report a Problem

Thanks !

 

[AV1Opus 3]

1 hour ago, Luke said:

HI there, can you please provide a specific example?

How to Report a Problem

Thanks !

 

I couldn't see how to get client logs out of the Xbox or send them to you, the server side is doing fine. Would need to see if I can get small chunks of files not working.

[AV1Opus 3]

I finally found the force transcoding checkbox and unchecked it for testing purposes, now it somewhat reliable plays or sometimes visually glitches out which is of no fault of yours but the hardware decoder. But that is not entirely dependent on bitrate.

Edited 11 hours ago by AV1Opus

[AV1Opus 3]

And with ForceSystemDecoder and the bottom five checkboxes (the one for disabling force transcoding and four video output options) ticked, everything H.265 play flawlessly.

Shouldn't come too much as a surprise because the Xbox One S can play 4K Blu-ray natively, so there is no reason why it shouldn't be able to play similar bitstreams from an app.

Still, my questions remains, how do I make proper bug reports regarding UI glitches, for example?

[Luke 42168]

9 hours ago, AV1Opus said:

And with ForceSystemDecoder and the bottom five checkboxes (the one for disabling force transcoding and four video output options) ticked, everything H.265 play flawlessly.

Shouldn't come too much as a surprise because the Xbox One S can play 4K Blu-ray natively, so there is no reason why it shouldn't be able to play similar bitstreams from an app.

Still, my questions remains, how do I make proper bug reports regarding UI glitches, for example?

Can you record a video? Thanks.