How to troubleshoot issues on Xbox One S?

[AV1Opus 2]

First of all, I am very excited to be finally seeing an attempt at this outside of the native Blu-ray player, unlike on Apple TV for example basically no-one ended up supporting it.

When playing on 1080p SDR 1080p25 and 1080p24 work flawlessly, however when trying to play 4K HDR 24Hz content, the TV is incorrectly reading it as 3D.

Keeping in mind this, it works fine with some content when 3D is manually turned off, but some content just straight up does not play either way, which I could narrow down to potentially being a bug with Dolby Vision Profile 7.6 which should just be ignored and one example of HEVC Level 5.2 being tagged while it's in reality nowhere close to 5.1 limits.

Network bandwidth is not to blame, some files with even higher bitrate play fine and available bandwidth is 400-ish MBit/s.

Edited 3 hours ago by AV1Opus

[AV1Opus 2]

To clarify all of this is H.265 without Opus .

[Luke 42157]

Quote

however when trying to play 4K HDR 24Hz content, the TV is incorrectly reading it as 3D.

HI there, can you please provide a specific example?

How to Report a Problem

Thanks !

 

[AV1Opus 2]

1 hour ago, Luke said:

HI there, can you please provide a specific example?

How to Report a Problem

Thanks !

 

I couldn't see how to get client logs out of the Xbox or send them to you, the server side is doing fine. Would need to see if I can get small chunks of files not working.