HEIC not displaying on Windows Home Server 2011

[doorwuc 0]

Hi,

I have installed Emby on my Windows Home Server 2011 server (its Windows Server 2008 R2 under the hood)

I have CopyTrans HEIC installed and can view HEIC files in Windows Photo Viewer

But when I try to view them in Emby I get a broken image icon and the following in the logs:

2026-03-10 07:34:45.170 Error ImageProcessor: Error encoding image
*** Error Report ***
Version: 4.9.3.0
Command line: C:\Users\Administrator\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp
Operating system: Microsoft Windows 6.1.7601 Service Pack 1
OS/Process: x64/x64
Framework: .NET 8.0.22
Runtime: C:/Users/Administrator/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
Processor count: 2
Data path: C:\Users\Administrator\AppData\Roaming\Emby-Server\programdata
Application path: C:\Users\Administrator\AppData\Roaming\Emby-Server\system
System.Exception: System.Exception: SKCodec had an error reading E:\ServerFolders\Pictures\2025\20250111-120214-iPhone 15 Pro-(IMG_0901).HEIC
at Emby.Drawing.Skia.SkiaEncoder.EncodeImage(String inputPath, String outputPath, Boolean autoOrient, Nullable`1 orientation, Int32 quality, ImageProcessingOptions options, ImageFormat selectedOutputFormat)
at Emby.Drawing.ImageProcessor.ProcessImage(ImageProcessingOptions options, CancellationToken cancellationToken)
Source: Emby.Drawing.Skia
TargetSite: System.String EncodeImage(System.String, System.String, Boolean, System.Nullable`1[MediaBrowser.Model.Drawing.ImageOrientation], Int32, MediaBrowser.Controller.Drawing.ImageProcessingOptions, MediaBrowser.Model.Drawing.ImageFormat)

Is it because its such an old version of Windows?

[Abobader 3478]

Hello doorwuc,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42143]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[doorwuc 0]

apologies, attached now

embyserver.txt

[Luke 42143]

OK it is possible this is resolved on the beta channel as it has updated libraries related to this.

[doorwuc 0]

same error

embyserver.txt

[Luke 42143]

Strange. HEIC seems to be working just fine in my testing here.