No compatible streams are currently available after update the TV app

[Termindiego25 6]

Hi, I updated the app on my LG TV, but I'm now getting the "No compatible streams are currently available" error again.

I'm using Emby Server v4.9.3.0 on an LG 43UN80006LC TV, with webOS v4.63.25 and the app v1.0.50.
To access the server, I'm using Traefik as a reverse proxy and Cloudflare as the tunnel.

It was working before after we fixed some Cloudflare configuration issues, but now it's stopped working again (I don't know if it's because of the latest update or Cloudflare).

Here's the log; I hope it helps to fix it

embyserver.txt

Edited March 4 by Termindiego25

[SamES 1107]

From my experience, I'm almost certain it's a proxy/cloudflare issue

[Luke 42593]

Hi, yes are you able to test direct access with the reverse proxy disabled?

[Termindiego25 6]

9 minutes ago, Luke said:

Hi, yes are you able to test direct access with the reverse proxy disabled?

I tried without directly through port 8096, and it works.

But since this worked previously to update the TV app, what could be in conflict with Cloudflare or Traefik?
This is the Traefik conf sites, it is so simple so I think this should not affect:
 

tcp:
  routers:
    emby:
      entryPoints:
        - websecure
      rule: "HostSNI(`emby.domain.com`)"
      service: emby
      tls:
        passthrough: true

  services:
    emby:
      loadBalancer:
        servers:
          - address: "connector:8920"

About Cloudflare, I have disabled Rocket Loader, bypassed cache and disabled compression (according to an old post with recommended configuration on Cloudflare's site)

[Luke 42593]

@Termindiego25 did you find the answer?

[Termindiego25 6]

7 hours ago, Luke said:

@Termindiego25 did you find the answer?

I haven't been able to find the problem, that's why I asked which of the changes made in the latest version may conflict, since it worked before and after updating it didn't.
I provided all possible information to try to solve it but I have not received a response since then and I have not found anything either

[Luke 42593]

OK @Termindiego25can you give it another try?

[Termindiego25 6]

Hi, I noticed there's a new server version and the Docker Hub repository has been archived, so I updated the repository and version to v4.9.5.0.

I also checked Cloudflare again to see if there were any changes due to a platform update, but it seems to be the same as when it was working correctly:

I tried again with my old LG TV using webOS v4.64.0 and the Emby v1.0.50 app, but the result is the same: "No compatible streams are currently available"

[Luke 42593]

Where did your SSL certificate come from?

[Termindiego25 6]

The external SSL certificate is automatically issued by Cloudflare because the DNS records are managed by Cloudflare. But internally, Traefik uses a Let's Encrypt certificate to secure the connection from the Cloudflare edge to the tunnel.
On the Emby server, it is configured as managed by a reverse proxy.

Works on my new LG TV, iOS app and web browser, but not on my old LG TV

[Luke 42593]

I think if you need compatibility with older LG TV's, you'll have no choice but to use zerossl. They don't seem to accept very much else besides that.

[roand7802 1]

Hi, I'm experiencing the same issue since the latest Emby TV app update.

I was able to temporarily fix it by doing the following:

Changed "Remote Streaming Quality" from "Auto" to "4K 60 Mbps" (the highest available setting).
Made sure the "Prefer Direct Streaming of Live TV" option was enabled.

After making these changes, Live TV started working properly again.