Emby App Crashing on Apple TV After Latest Update

[Feras9 0]

Same here

[Feras9 0]

Dear Support Team,

I would like to report a technical issue that started occurring after updating the application on my Apple TV 4K.

Since installing the latest update, any video playback stops at approximately the fourth minute. Immediately after that, the application crashes and closes automatically, exiting completely to the Apple TV home screen.

This issue happens consistently with all video files, making the application currently unusable for streaming.

Kindly advise on how this issue can be resolved. Please let me know if you require any additional details such as the Apple TV model, tvOS version, or application build number.

Thank you for your support.

Best regards,

Feras

[Luke 42326]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[cul8rmom1 8]

I have had issues with the app just crashing randomly on multiple apple tvs.  It runs for a few days most of the time before it does so.  Emby server seems to have no issues.

[Cheach 1]

On 08/04/2026 at 08:36, cul8rmom1 said:

I have had issues with the app just crashing randomly on multiple apple tvs.  It runs for a few days most of the time before it does so.  Emby server seems to have no issues.

I am having the same experience. 

[kbijvank 59]

On 3/2/2026 at 7:10 AM, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

Yep same here. App just crashes, not on the four minute mark though. In the log it shows: 

Has gone idle while playing

 

see timestamp: 21:33:55:853

embyserver.txt

Edited April 10 by kbijvank
Additional information

[Interwebz 0]

Same issue. Happening on Apple TV app and LG app but not on the Windows store app. I just played the same movie on my Apple TV app and Windows store app at the same time. A few minutes in, the Apple TV app paused for 10 seconds or so and then resumed. Later in the movie the Apple TV screen saver for some reason came on which was the second time it paused. Finally, the last time, the Apple TV app just crashed to the home screen. The only thing that's shown in the debug logs on the server is that the client

1. Stopped

http/1.1 Response completed after client disconnected

2. Crashed to home screen

Playback stopped reported by app Emby for Apple TV 2.0.5 (3)

My Apple TV is hard wired but the LG TV is on WiFi and so is the PC that worked. It's starting to get really annoying.

[Luke 42326]

Hi, we are looking into this. Thanks.