Emby App Crashing on Apple TV After Latest Update

[Feras9 0]

Same here

[Feras9 0]

Dear Support Team,

I would like to report a technical issue that started occurring after updating the application on my Apple TV 4K.

Since installing the latest update, any video playback stops at approximately the fourth minute. Immediately after that, the application crashes and closes automatically, exiting completely to the Apple TV home screen.

This issue happens consistently with all video files, making the application currently unusable for streaming.

Kindly advise on how this issue can be resolved. Please let me know if you require any additional details such as the Apple TV model, tvOS version, or application build number.

Thank you for your support.

Best regards,

Feras

[Luke 42412]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[cul8rmom1 9]

I have had issues with the app just crashing randomly on multiple apple tvs.  It runs for a few days most of the time before it does so.  Emby server seems to have no issues.

[Cheach 2]

On 08/04/2026 at 08:36, cul8rmom1 said:

I have had issues with the app just crashing randomly on multiple apple tvs.  It runs for a few days most of the time before it does so.  Emby server seems to have no issues.

I am having the same experience. 

[kbijvank 59]

On 3/2/2026 at 7:10 AM, Luke said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

Yep same here. App just crashes, not on the four minute mark though. In the log it shows: 

Has gone idle while playing

 

see timestamp: 21:33:55:853

embyserver.txt

Edited April 10 by kbijvank
Additional information

[Interwebz 1]

Same issue. Happening on Apple TV app and LG app but not on the Windows store app. I just played the same movie on my Apple TV app and Windows store app at the same time. A few minutes in, the Apple TV app paused for 10 seconds or so and then resumed. Later in the movie the Apple TV screen saver for some reason came on which was the second time it paused. Finally, the last time, the Apple TV app just crashed to the home screen. The only thing that's shown in the debug logs on the server is that the client

1. Stopped

http/1.1 Response completed after client disconnected

2. Crashed to home screen

Playback stopped reported by app Emby for Apple TV 2.0.5 (3)

My Apple TV is hard wired but the LG TV is on WiFi and so is the PC that worked. It's starting to get really annoying.

[Luke 42412]

Hi, we are looking into this. Thanks.

[Mo93B 0]

Any update on what causing the issues, its so frustrating crashing every couple of minutes 

[visproduction 351]

Just some guesses:

Occurs 18 times

line 8638

Quote

2026-04-10 15:37:02.273 Error ImageProcessor: Error encoding image
    *** Error Report ***
    Version: 4.9.3.0
    Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3

Folder rights limited Linux access?  Was ffmpeg installed separately?

=== 

Occurs 7 times:

Line 8649

Quote

    System.Exception: System.Exception: SKCodec had an error reading /config/metadata/library/2d/2d23cbbd1d7bc0dba949ea51317bb201/clearlogo.svg
 

Similar issue with possible solution:
https://emby.media/community/topic/109328-errorubuntu-2004-skcodec-had-an-error-reading-varlibembycache/

Ubuntu may have some issue readling .svg file after an update:
https://duckduckgo.com/?q=SKCodec+had+an+error+readin+svg+linux+Ubuntu&ia=web

 

Edited April 24 by visproduction

[speechles 2070]

2026-04-10 21:33:05.454 Warn UserService-0HNKMUOVASPEJ:00000007: AUTH-ERROR: 192.168.30.237 - Access token is invalid or expired.

2026-04-10 21:33:05.454 Error UserService-0HNKMUOVASPEJ:00000007: Access token is invalid or expired

2026-04-10 21:33:05.454 Info UserService-0HNKMUOVASPEJ:00000007: http/1.1 Response 401 to host18. Time: 0ms. GET http://192.168.60.2:8096/emby/Users/8f9b708fed314ec0b2009e2a87ff13c8?X-Emby-Client=Emby for Apple TV&X-Emby-Device-Name=Apple TV&X-Emby-Device-Id=EC35F43D-7939-4094-8F49-AE5CD50E5128&X-Emby-Client-Version=2.0.5 (3). 
2026-04-10 21:33:05.469 Info SessionsService-0HNKMUOVASPEK:00000002: http/1.1 POST 

Edited April 24 by speechles

[Luke 42412]

Hi @Mo93Bare you still having an issue with this?

[Mo93B 0]

1 hour ago, Luke said:

Hi @Mo93Bare you still having an issue with this?

Mostly yes, only couple of file wont crash

[visproduction 351]

Mo,

If some files work, then perhaps the other files have issues.  It's very common that video can playback fine with some 3rd party players like VLC, but do not work on TV Apps or Web browsers, which are not as tolerant.  You can test video files for errors with many programs like ffmpeg or VLC.  Another way to test is to use quality made video content and see if that plays back correctly.  It is not usual that 1/2 of videos found from different sources may have errors.  Social media video sites always test and correct videos that have any errors to avoid this.

 

[MaveDustaine89 0]

Same issue on my end.

This is the relevant part of the log:

2026-05-07 18:05:03.792 Info VideoService-0HNKV6NOIS3OA:00000001: http/1.1 Response completed after client disconnected to host3. Time: 2112774ms. GET http://192.168.86.22:8096/emby/videos/293753/original.mp4?DeviceId=764FE271-A092-4332-A0CB-EC6F60A48B56&MediaSourceId=mediasource_293753&PlaySessionId=b51a61909e9c435e8e59d2365f86b036&api_key=x_secret4_x. Headers: Connection=close, Content-Type=video/mp4, Date=Thu, 07 May 2026 22:29:50 GMT, Server=UPnP/1.0 DLNADOC/1.50, Accept-Ranges=bytes, Cache-Control=private, no-transform, Content-Range=bytes 44-593141213/593141214, ETag="aecf5cf86ec4118fe0ffb0383bbd98c2", Content-Length=593141170, Cross-Origin-Resource-Policy=cross-origin, Private-Network-Access-Name=Tristram, Private-Network-Access-Id=16d7da8a12354e799e1de574795dbb00
2026-05-07 18:06:03.066 Info SessionManager: PlaySession b51a61909e9c435e8e59d2365f86b036 has gone idle while playing
2026-05-07 18:06:03.066 Info SessionManager: Playback stopped reported by app Emby for Apple TV 2.0.6 (3) on Apple TV playing The Righteous Gemstones - S1, Ep6 - Now the Sons of Eli Were Worthless Men. Position: 1700345 ms. PlaySessionId: b51a61909e9c435e8e59d2365f86b036. IsPaused: False
2026-05-07 18:06:03.067 Info SessionManager: Removed playSession b51a61909e9c435e8e59d2365f86b036 from session 285269cb44f19b86f1adfcab39f1a89c
2026-05-07 18:06:03.067 Info PlaybackReporting - EventMonitorEntryPoint: _sessionManager_PlaybackStop : Entered
2026-05-07 18:06:03.067 Info PlaybackReporting - EventMonitorEntryPoint: Saving final duration for Item : 764FE271-A092-4332-A0CB-EC6F60A48B56|e86f8055b27048589643b41b31d851ea|293753|DirectStream

The same files play fine on the LG store Emby app, but not the Apple TV Emby app. The issue is specific to Apple TV.

[AHrubik 1]

I also have been seeing this issue for awhile now. Usually happens after consistent episode or movie playback. 

[Luke 42412]

On 5/8/2026 at 6:48 PM, AHrubik said:

I also have been seeing this issue for awhile now. Usually happens after consistent episode or movie playback. 

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[Interwebz 1]

On 08/05/2026 at 01:10, MaveDustaine89 said:

Same issue on my end.

This is the relevant part of the log:

2026-05-07 18:05:03.792 Info VideoService-0HNKV6NOIS3OA:00000001: http/1.1 Response completed after client disconnected to host3. Time: 2112774ms. GET http://192.168.86.22:8096/emby/videos/293753/original.mp4?DeviceId=764FE271-A092-4332-A0CB-EC6F60A48B56&MediaSourceId=mediasource_293753&PlaySessionId=b51a61909e9c435e8e59d2365f86b036&api_key=x_secret4_x. Headers: Connection=close, Content-Type=video/mp4, Date=Thu, 07 May 2026 22:29:50 GMT, Server=UPnP/1.0 DLNADOC/1.50, Accept-Ranges=bytes, Cache-Control=private, no-transform, Content-Range=bytes 44-593141213/593141214, ETag="aecf5cf86ec4118fe0ffb0383bbd98c2", Content-Length=593141170, Cross-Origin-Resource-Policy=cross-origin, Private-Network-Access-Name=Tristram, Private-Network-Access-Id=16d7da8a12354e799e1de574795dbb00
2026-05-07 18:06:03.066 Info SessionManager: PlaySession b51a61909e9c435e8e59d2365f86b036 has gone idle while playing
2026-05-07 18:06:03.066 Info SessionManager: Playback stopped reported by app Emby for Apple TV 2.0.6 (3) on Apple TV playing The Righteous Gemstones - S1, Ep6 - Now the Sons of Eli Were Worthless Men. Position: 1700345 ms. PlaySessionId: b51a61909e9c435e8e59d2365f86b036. IsPaused: False
2026-05-07 18:06:03.067 Info SessionManager: Removed playSession b51a61909e9c435e8e59d2365f86b036 from session 285269cb44f19b86f1adfcab39f1a89c
2026-05-07 18:06:03.067 Info PlaybackReporting - EventMonitorEntryPoint: _sessionManager_PlaybackStop : Entered
2026-05-07 18:06:03.067 Info PlaybackReporting - EventMonitorEntryPoint: Saving final duration for Item : 764FE271-A092-4332-A0CB-EC6F60A48B56|e86f8055b27048589643b41b31d851ea|293753|DirectStream

The same files play fine on the LG store Emby app, but not the Apple TV Emby app. The issue is specific to Apple TV.

I don't think it's exclusive to the tvOS app as I have had it happen on my LG Emby app as well. The tricky part is that it's totally random when it happens. The same movie can play fine, next time it plays, stop several times and on the tvOS app also crash to home screen. The server log says that the client went idle or disconnected. I think it would be helpful to read the client log but no idea how to get to that.