Suggestions from emby server not loading in Android tv

[buhochileno 5]

Hi,

 

Probably there is something about this in other post but can't find it so I will ask here...

 

I recently notice that non of my androidtv are able to load the images for the "suggestions" row (not sure about the technical name of those rows that show up in your home screen with New stuff or things to play from sources). I check in a couple of mibox 2s and in a new onn 4k pro, the rows show up with text titles in each card but instead of an image is just "..." dots like is not able to load the image?...if i click on any it do open emby and the specific content fine, just not sure why are not showing up correctly...Netflix, youtube and prime are able to load their suggestions rows correctly, i try both emby versions the deprecated android tv version and the generic new one with same results...

In a crapy samsung tv with tyzen os or wherever the name it does work!...the row load the image of the content just fine...

 

What I missing here?

Thanks!

[js28194 38]

You can try clearing cache and data and start over as nothing is really stored locally.  The last option is uninstall and reinstall the app.

[buhochileno 5]

1 hour ago, js28194 said:

You can try clearing cache and data and start over as nothing is really stored locally.  The last option is uninstall and reinstall the app.

thanks, but try all that, still the same...

[Luke 42101]

Hi.  Can you try searching for our standard android app (Just "Emby" on Amazon and "Emby for Android on Google) on the same device's app store and see how that compares?

Thanks.

 

[seanbuff 1327]

5 hours ago, Luke said:

Can you try searching for our standard android app (Just "Emby" on Amazon and "Emby for Android on Google) on the same device's app store and see how that compares?

 

15 hours ago, buhochileno said:

i try both emby versions the deprecated android tv version and the generic new one with same results...

 

[Luke 42101]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!