Identify Option Not Working Properly For Me

[NeverExists 21]

Hi, any time I try to use the identify option to match a show, it never works till the 3rd time I try to match it. The weird thing is that it always takes 3 tries and only 3 tries. If I try one or 2 times, I get an infinite busy symbol.

[Luke 42086]

HI there, can you please provide a specific example?

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Thanks !