Premiere subscription request for already paid lifetime subscription

[WingDog 16]

Hello!

Today I found Premiere Subscription request on my TV

 

but I already had one

that's the reason and how to fix it?

thanks!

here is server log

 

embyserver.txt

Edited Tuesday at 04:54 PM by WingDog

[Neminem 1535]

It look like something is blocking your connection to 

Connection to https://mb3admin.com/admin/service/registration/validate timed out

That is usually Security software, VPN, DNS, or country blocking.

Look into that.

2026-02-24 15:34:15.846 Error SecurityManager: Error checking registration status of MBSupporter
	*** Error Report ***
	Version: 4.9.3.0
	Command line: C:\Users\Administrator\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp
	Operating system: Microsoft Windows 10.0.26100
	OS/Process: x64/x64
	Framework: .NET 8.0.22
	Runtime: C:/Users/Administrator/AppData/Roaming/Emby-Server/system/System.Private.CoreLib.dll
	Processor count: 8
	Data path: C:\Users\Administrator\AppData\Roaming\Emby-Server\programdata
	Application path: C:\Users\Administrator\AppData\Roaming\Emby-Server\system
	MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: Connection to https://mb3admin.com/admin/service/registration/validate timed out
	 ---> System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 20 seconds elapsing.
	 ---> System.TimeoutException: A task was canceled.
	 ---> System.Threading.Tasks.TaskCanceledException: A task was canceled.
	   at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
	   at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
	   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
	   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
	   --- End of inner exception stack trace ---
	   --- End of inner exception stack trace ---
	   at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts)
	   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   --- End of inner exception stack trace ---
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsync(HttpRequestOptions options, String httpMethod)
	   at Emby.Server.Implementations.Security.PluginSecurityManager.UpdateRegistrationStatus(String feature, String key, String version, CancellationToken cancellationToken)
	Source: Emby.Server.Implementations
	TargetSite: Void MoveNext()
	InnerException: System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 20 seconds elapsing.
	Source: System.Net.Http
	TargetSite: Void HandleFailure(System.Exception, Boolean, System.Net.Http.HttpResponseMessage, System.Threading.CancellationTokenSource, System.Threading.CancellationToken, System.Threading.CancellationTokenSource)
	   at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts)
	   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
	   at Emby.Server.Implementations.HttpClientManager.CoreHttpClientManager.SendAsyncInternal(HttpRequestOptions options, String httpMethod)
	InnerException: System.TimeoutException: A task was canceled.
	Source: 
	TargetSite: 
	InnerException: System.Threading.Tasks.TaskCanceledException: A task was canceled.
	Source: System.Private.CoreLib
	TargetSite: Void HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task, System.Threading.Tasks.ConfigureAwaitOptions)
	   at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
	   at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
	   at System.Net.Http.RedirectHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
	   at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)

 

[Neminem 1535]

Yor also have issues connecting to fanart.tv.

Connection to https://assets.fanart.tv/fanart/world-war-z-5227bffd7a8bc.jpg timed out

[WingDog 16]

11 minutes ago, Neminem said:

Look into that.

thanks.

this is my country

11 minutes ago, Neminem said:

or country blocking.

Is there a complete list of resources for Emby to work with somewhere so I can proxy them all?

[Neminem 1535]

Just now, WingDog said:

Is there a complete list of resources for Emby to work with somewhere so I can proxy them all?

This all depends on your plugin choices

Each plugin uses different sources.

But start looking at your logs and proxy those adresses that fail, but only if you need than

[WingDog 16]

8 minutes ago, Neminem said:

But start looking at your logs and proxy those adresses that fail, but only if you need than

proxied those two URL and still nothing (except new "readme.txt" file inside Logs folder. funny enought)

digged to the logs - no errors. mb3admin got "200 OK"

Quote

2026-02-24 20:51:50.459 Info HttpClient: Http response 200 from https://www.mb3admin.com/admin/service/EmbyPackages.json after 1021ms

embydata.com the same

it's only one TV with that issue. The server itself has a "Gold coin".

what esle should I check?

Edited Tuesday at 06:01 PM by WingDog

[WingDog 16]

can't find log shipping option on the client =(

Edited Tuesday at 06:07 PM by WingDog

[Neminem 1535]

Sorry to hear that, but can't help you with that.

As I have never encountered your issue, and only know from what I have learned,

from other issue like this on the forum. 

[ebr 16217]

22 minutes ago, WingDog said:

it's only one TV with that issue. The server itself has a "Gold coin"

Hi.  That would indicate that the TV is being blocked from reaching our server.

[WingDog 16]

3 minutes ago, ebr said:

Hi.  That would indicate that the TV is being blocked from reaching our server.

Hi.

I doubt it very much because that TV is in the same network as other TV and server itself.

where can I found client log to check it?

[ebr 16217]

What app and version?

[WingDog 16]

3 minutes ago, ebr said:

What app and version?

X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV (LT27H390)&X-Emby-Device-Id=a492ee24-d43e-4ff1-9cef-f314366461e3&X-Emby-Client-Version=2.2.5

[Neminem 1535]

12 minutes ago, WingDog said:

I doubt it very much because that TV is in the same network as other TV and server itself.

After making the changes to your proxy, 

Did you restart the TV?

[WingDog 16]

14 minutes ago, Neminem said:

Did you restart the TV?

very good question. first time I restarted the App only - that have to be enough to get new net config. This time I power-cycled TV to get three minutes complete power-off (cord is unplugged) but nothing changed.

Edited Tuesday at 06:55 PM by WingDog

[Neminem 1535]

Ok worth a try

[WingDog 16]

Hello?

I'm still facing this issue. It may not be very obvious, but the app isn't working for me and I definitely don't want to pay for a second subscription.

[ebr 16217]

Hi.  Purchasing again isn't going to help you.  Something has to be blocking the TV's access to our servers.  Do you have the ability to sniff the network when the TV is giving this error?

[WingDog 16]

27 minutes ago, ebr said:

Something has to be blocking the TV's access to our servers.

Hi @ebr

Since you are not responding to my questions about the client logs and the required URL access list, I assume that the Emby client has neither logging nor a debug mode, and that your team does not have a complete list of required URLs and call-home endpoints.

Also, if the customer is using Wi-Fi instead of Ethernet, there may be additional variables involved, as you are probably aware.

Does this mean that the only way to dig deeper is for the customer has to perform a traffic capture?

[ebr 16217]

Unfortunately, logging on the TV OS apps can be quite limited.

[WingDog 16]

It is not easy to have a meaningful discussion when only indirect questions are allowed and even those receive only partial answers.

Would providing a pcap file help you investigate this further?