Issue with Emby Videos Not Playing on Apple TV

[systemissue 0]

Hi Team,

Emby videos have not been playing on any of our Apple TVs for the past few days.

Is anyone else facing the same issue? If so, has anyone been able to identify the cause or find a fix?

Please let me know if you need any additional details from our end.

[Abobader 3474]

Hello systemissue,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[systemissue 0]

Any updates ?

[alex77777 18]

8 hours ago, systemissue said:

Any updates ?

Ive had no issues with my Apple TV Emby. You'll have to provide more detail. What Emby App version are you using? What Emby Server version are you using? What version of TVos are you using? Have you updated any of these recently? Does the app not connect to server at all or does it just not play the content? Any Error messages such as "No compatible streams" or something like that?

[Luke 42100]

11 hours ago, systemissue said:

Any updates ?

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[TariqK 6]

I’m not at my computer to take a full log but I have noticed this issue since the last update with the AppleTV playing AV1 videos.

Sometimes the video fails to play entirely, sometimes only the video doesn’t play properly but the audio is fine.

[gswhite 0]

I am experiencing the Same issues.No Audio at all on Emby, and it appears to connected to the version of TVOS on the ATV.

I have been testing the beta off 26.4 release 2.  There is a change to audio output as ATV never let audio pass through in the past.

Under 26.4 Beta under audio enabling Dolby atmos and continuous audio now enables native atmos.

The way I tested this was loading a native movie with TrueHD Aliens is the movie. 

Under Plex, my SONOS bar shows ATMOS, with INFUSE plays native ATMOS.

With Emby i get no audio at all, neither Dolby 5.1, ATMOS or DTS work.

If I disable atmos and continuous audio on the ATV, audio returns to Emby.

Hope this helps, but I think Emby is going to need an update for the forthcoming TVOS update ….

 

Gary

[TariqK 6]

Interesting, but I want to add that I am not using any beta version of iOS or tvOS software in my case.