External SRT subtitle file not showing up!

[fabien_m2002 6]

Hello

i run with 4.9.3.0 server version.
Here the structure:

/Industry (MULTI) (2020)/Season 03/
-> S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].strm
-> S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].en.sdh.srt
-> S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].fr.srt

The english SRT file was downloaded by Emby (modify subtitles -> search -> download).
The french SRT file was put manually by me directly in the movie folder.

I can see the EN SRT but not the FR one.
 

What's wrong? Must i scan again library?

 

[Luke 42090]

Hi, yes try running a library scan.

[fabien_m2002 6]

Hello

i did a scan but no success. I don't see the FR SRT subtitle.
How is it supposed to work? If i download a SRT found by OpenSubtitles addon, it works, but not if i put myself the SRT file in the proper folder.

[Luke 42090]

Hi there, where are you looking for it? What exactly did you scan?

[fabien_m2002 6]

Hello

i did a entirely library scan. 

I click on CC in the bottom bar menu and i cannot see the SRT.

[Neminem 1529]

Does these subs have the same permissions?

-> S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].en.sdh.srt
-> S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].fr.srt

[fabien_m2002 6]

Yes:

-rwxrwxrwx 1 root root    86 févr.  4 03:13 'S03E03 - Industry 03x03 - It (MULTI) (2020) [tmdb-90812].strm'*
-rwxrwxrwx 1 root root 94902 févr. 21 19:57 'S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].en.sdh.srt'*
-rwxrwxrwx 1 root root 83650 févr. 22 10:59 'S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].fr.srt'*

[brothom 187]

@fabien_m2002I've also had issues before with subtitles being encoded incorrectly, see my previous post: 

Could it be your srt ile is saved as something other than UTF-8?

Edited yesterday at 10:53 AM by brothom

[fabien_m2002 6]

13 minutes ago, brothom said:

@fabien_m2002I've also had issues before with subtitles being encoded incorrectly, see my previous post: 

Could it be your srt ile is saved as something other than UTF-8?

Hello

i will test but could be the reason that the file is not recognised at all? The existing of the file should be enough i guess

[brothom 187]

Normally yes, but if Emby isn't able to read the contents due to encoding, that might cause issues.

[fabien_m2002 6]

Feed-back: my SRT file is encoded in UTF-8

[visproduction 317]

Fab,
Did you check that the video file name is exactly the same as the first part of the .srt file name before the .fr?  If there is even one space off, I believe the subtitle will not appear in the drop down list.

[fabien_m2002 6]

8 hours ago, visproduction said:

Fab,
Did you check that the video file name is exactly the same as the first part of the .srt file name before the .fr?  If there is even one space off, I believe the subtitle will not appear in the drop down list.

Hello

yes i checked, name is same. I even tried a copy-paste to be sure.

[fabien_m2002 6]

Today the FR SRT shows up in the drop down list. I don't know why. Maybe a second scan did it.

I tried to put IT SRT file to test again but it did not show up.

Is there a way to mount the SRT file without scanning library? It takes 2 hours, too long to enjoy.

Thanks

[visproduction 317]

Fab, Try scanning an individual library, instead.  You can do that with the 3 dot icon inside each library in Admin / Libraries.  (right click with Windows)

In practice, as long as the library scan eventually works automatically, you can ignore the issue.  Users will eventually see the subtitles in the list, once libraries are rescanned.  Many dbase related applications and Internet DNS updates have this delay to show issue.  It's an normal process and support usually just tells the users that the update will take some time. 

Edited 2 hours ago by visproduction

[rbjtech 5290]

How are you looking for the change - if in a browser, then you simply may need to just refresh the page as the cache will show the previous 'non SRT' version of the page.

[fabien_m2002 6]

14 minutes ago, visproduction said:

Fab, Try scanning an individual library, instead.  You can do that with the 3 dot icon inside each library in Admin / Libraries.  (right click with Windows)

Thanks but too long on this library (1 hour+).

I found a way: Go to the serie frontpage ->  3-dots: "Scan library files" -> It works only for the default version!

Example: for the serie "Industry", i have 2 versions: FHD & UHD format -> 2 folders. Only the folder for FHD format is scanned, how can i scan files for the second version where my SRT file is?

Edited 2 hours ago by fabien_m2002

[rbjtech 5290]

Which option are you using ?

[fabien_m2002 6]

Here:
I have 2 folders for 2 versions:
Industry (2020)/
Industry (UHD) (2020)/

The scan is done only for Industry (2020)/

Edited 1 hour ago by fabien_m2002

[rbjtech 5290]

38 minutes ago, fabien_m2002 said:

Here:
I have 2 folders for 2 versions:
Industry (2020)/
Industry (UHD) (2020)/

The scan is done only for Industry (2020)/

right - with you - so you are using the context menu to scan the files - so this makes perfect sense WHY you are only seeing updates on a single entity, because you are only actually viewing a single entity.   This is a bug/oversight imo. 

If you install the 'Explore Item Data' plugin - you will see that regardless on the version you select on the screen, it will only change the primary item.   

To confirm this (as a test), split the items (under About > MediaInfo at the bottom), then do a scan library files on EACH item, and it will find and add the SRT immediately.

Edited 1 hour ago by rbjtech

[speechles 2055]

45 minutes ago, fabien_m2002 said:

Here:
I have 2 folders for 2 versions:
Industry (2020)/
Industry (UHD) (2020)/

The scan is done only for Industry (2020)/

Maybe they should instead be:
Industry (2020)/
Industry (2020) [UHD]/

Then they would stack and be seen as different versions of the same item. You likely have both already scanned. One is probably just given the wrong name of "Industry and Photography" because the parenthesis confused the parser.

https://www.themoviedb.org/search?language=en-US&query=industry
vs
https://www.themoviedb.org/search?language=en-US&query=industry (UHD)

See the difference. Everything inside brackets is part of the version. The parenthesis is part of the year designation.

Edited 1 hour ago by speechles

[rbjtech 5290]

4 minutes ago, speechles said:

Maybe they should instead be:
Industry (2020)/
Industry (2020) [UHD]/

Then they would stack and be seen as different versions of the same item.

https://www.themoviedb.org/search?language=en-US&query=industry
vs
https://www.themoviedb.org/search?language=en-US&query=industry (UHD)

See the difference. Everything inside brackets is part of the version. The parenthesis is part of the year designation.

I don't believe it matters.  On my multi-versions, with the correct naming - if I do anything on the context menu, it only relates to the version shown in the filename under MediaInfo.

Emby does not apply the action to 'all' the versions - it only applies it to the primary one.   I think that is the issue here.

[speechles 2055]

2 minutes ago, rbjtech said:

I don't believe it matters.  On my multi-versions, with the correct naming - if I do anything on the context menu, it only relates to the version shown in the filename under MediaInfo.

Emby does not apply the action to 'all' the versions - it only applies it to the primary one.   I think that is the issue here.

Use folder view of the libary. Then find the root library folder shown which has all the items that have changed or been added. Use the 3-dot menu and choose "Scan Library" at that level. It always works for me this way. Don't scan library on the entire TV library itself with the 3-dot menu. Enter the TV library and go the folder view. Then do it from that top-level root folder itself. Its much faster.

Edited 1 hour ago by speechles

[rbjtech 5290]

8 minutes ago, speechles said:

Use folder view of the libary. Then find the folder which has the items. Use the 3-dot menu and choose "Scan Library" at that level. It always works for me this way.

If your multi-versions are under the same folder, then sure, but what if they are not ?  My HD and UHD versions are not even on the same disk pool, yet alone the same folder...

The primary issue is, as soon as you 'group' multi-versions, via the gui - you lose the emby functionality on the non-primary item (incl things like changing Tags for example..)

Edited 59 minutes ago by rbjtech

[fabien_m2002 6]

Thanks for your help!

- The folder view of the libary is not the trick. It scans only the primary folder.
- the UHD folder is well recognised even it's not followed the rule Industry (2020) [UHD]/ (i can see the 2 versions in the drop doan list version)

I think it's a limitation of Emby, maybe a new feature to develop?

The only way is to watch only in FHD version