External SRT subtitle file not showing up!

[fabien_m2002 5]

Hello

i run with 4.9.3.0 server version.
Here the structure:

/Industry (MULTI) (2020)/Season 03/
-> S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].strm
-> S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].en.sdh.srt
-> S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].fr.srt

The english SRT file was downloaded by Emby (modify subtitles -> search -> download).
The french SRT file was put manually by me directly in the movie folder.

I can see the EN SRT but not the FR one.
 

What's wrong? Must i scan again library?

 

[Luke 42086]

Hi, yes try running a library scan.

[fabien_m2002 5]

Hello

i did a scan but no success. I don't see the FR SRT subtitle.
How is it supposed to work? If i download a SRT found by OpenSubtitles addon, it works, but not if i put myself the SRT file in the proper folder.

[Luke 42086]

Hi there, where are you looking for it? What exactly did you scan?

[fabien_m2002 5]

Hello

i did a entirely library scan. 

I click on CC in the bottom bar menu and i cannot see the SRT.

[Neminem 1528]

Does these subs have the same permissions?

-> S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].en.sdh.srt
-> S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].fr.srt

[fabien_m2002 5]

Yes:

-rwxrwxrwx 1 root root    86 févr.  4 03:13 'S03E03 - Industry 03x03 - It (MULTI) (2020) [tmdb-90812].strm'*
-rwxrwxrwx 1 root root 94902 févr. 21 19:57 'S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].en.sdh.srt'*
-rwxrwxrwx 1 root root 83650 févr. 22 10:59 'S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].fr.srt'*

[brothom 185]

@fabien_m2002I've also had issues before with subtitles being encoded incorrectly, see my previous post: 

Could it be your srt ile is saved as something other than UTF-8?

Edited 14 hours ago by brothom

[fabien_m2002 5]

13 minutes ago, brothom said:

@fabien_m2002I've also had issues before with subtitles being encoded incorrectly, see my previous post: 

Could it be your srt ile is saved as something other than UTF-8?

Hello

i will test but could be the reason that the file is not recognised at all? The existing of the file should be enough i guess

[brothom 185]

Normally yes, but if Emby isn't able to read the contents due to encoding, that might cause issues.

[fabien_m2002 5]

Feed-back: my SRT file is encoded in UTF-8

[visproduction 317]

Fab,
Did you check that the video file name is exactly the same as the first part of the .srt file name before the .fr?  If there is even one space off, I believe the subtitle will not appear in the drop down list.