External SRT subtitle file not showing up!

[fabien_m2002 5]

Hello

i run with 4.9.3.0 server version.
Here the structure:

/Industry (MULTI) (2020)/Season 03/
-> S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].strm
-> S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].en.sdh.srt
-> S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].fr.srt

The english SRT file was downloaded by Emby (modify subtitles -> search -> download).
The french SRT file was put manually by me directly in the movie folder.

I can see the EN SRT but not the FR one.
 

What's wrong? Must i scan again library?

 

[Luke 42086]

Hi, yes try running a library scan.

[fabien_m2002 5]

Hello

i did a scan but no success. I don't see the FR SRT subtitle.
How is it supposed to work? If i download a SRT found by OpenSubtitles addon, it works, but not if i put myself the SRT file in the proper folder.

[Luke 42086]

Hi there, where are you looking for it? What exactly did you scan?

[fabien_m2002 5]

Hello

i did a entirely library scan. 

I click on CC in the bottom bar menu and i cannot see the SRT.

[Neminem 1524]

Does these subs have the same permissions?

-> S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].en.sdh.srt
-> S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].fr.srt

[fabien_m2002 5]

Yes:

-rwxrwxrwx 1 root root    86 févr.  4 03:13 'S03E03 - Industry 03x03 - It (MULTI) (2020) [tmdb-90812].strm'*
-rwxrwxrwx 1 root root 94902 févr. 21 19:57 'S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].en.sdh.srt'*
-rwxrwxrwx 1 root root 83650 févr. 22 10:59 'S03E04 - Industry 03x04 - Safari Sauvage (MULTI) (2020) [tmdb-90812].fr.srt'*

[brothom 185]

@fabien_m2002I've also had issues before with subtitles being encoded incorrectly, see my previous post: 

Could it be your srt ile is saved as something other than UTF-8?

Edited 1 hour ago by brothom

[fabien_m2002 5]

13 minutes ago, brothom said:

@fabien_m2002I've also had issues before with subtitles being encoded incorrectly, see my previous post: 

Could it be your srt ile is saved as something other than UTF-8?

Hello

i will test but could be the reason that the file is not recognised at all? The existing of the file should be enough i guess

[brothom 185]

Normally yes, but if Emby isn't able to read the contents due to encoding, that might cause issues.