Cinema Intro No Compatible Streams

[IAroonI 0]

Hello everyone,
For some time now, I have been getting this message when my Samsung TV is supposed to play a trailer before a movie:

Playback error
No compatible streams are currently available. Please try again later or contact your system administrator for further information.

This problem does not occur on a PC or Android device.

I tried to install an older version of the Trailers-Addon but it didn't help.

2026-02-19 00:00:00.225 Info App: Plugins:
Auto Box Sets 1.2.7.0
Backup & Restore 1.8.2.0
Bluray Folder Support 1.0.5.0
Cinema Intros 1.0.49.0
DLNA 1.5.4.0
Dvd Folder Support 1.0.2.0
Emby Guide Data 1.0.20.0
Fanart.tv 1.0.17.0
Folder Sync 3.2.9.0
M3U TV Tuner 1.0.42.0
Media Info 1.0.1.20
MusicBrainz 1.0.27.0
Nfo Metadata 1.0.85.0
OMDb 1.0.22.0
Open Subtitles 1.0.66.0
Playback Reporting 2.1.0.7
Port Mapper 1.3.0.0
Pushover Notifications 3.1.7.0
Statistics 3.4.2.0
Studio Images 1.0.3.0
TheAudioDb 1.0.20.0
TheMovieDb 1.8.9.0
TheTVDB 1.6.3.0
Trailers 1.4.0.0
Trakt 3.8.1.0
VuPlus 3.2.9.0
Webhooks 1.0.37.0
XmlTV 1.2.1.0

2026-02-19 09:18:22.695 Debug Notifications: Sending notification to Activity Log Activity Log: emby hat die Wiedergabe von Der Unsichtbare auf Samsung Smart TV (GU70AU7199UXZG) gestartet
2026-02-19 09:18:22.696 Info PlaybackReporting - EventMonitorEntryPoint: _sessionManager_PlaybackStart : Entered
2026-02-19 09:18:22.696 Info PlaystateService-0HNJBUJ56GF6G:0000000B: http/1.1 Response 204 to host2. Time: 6ms. POST http://192.168.15.26:8096/emby/Sessions/Playing?X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV (GU70AU7199UXZG)&X-Emby-Device-Id=265ff062-63c5-48ec-8652-ccbf9d319b99&X-Emby-Client-Version=2.2.5&X-Emby-Token=x_secret3_x&X-Emby-Language=de&reqformat=json.
2026-02-19 09:18:22.696 Info PlaybackReporting - EventMonitorEntryPoint: Adding PlaybackInfo to playback_trackers : 265ff062-63c5-48ec-8652-ccbf9d319b99|f2f1ca578de941c38a68410b5e8a1c02|1590863|DirectPlay
2026-02-19 09:18:22.696 Info PlaybackReporting - EventMonitorEntryPoint: Saving PlaybackInfo to DB
2026-02-19 09:18:22.703 Info Trakt: Playback Started
2026-02-19 09:18:23.181 Info PlaystateService-0HNJBUJ56GF6G:0000000C: http/1.1 POST http://192.168.15.26:8096/emby/Sessions/Playing/Stopped?X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV (GU70AU7199UXZG)&X-Emby-Device-Id=265ff062-63c5-48ec-8652-ccbf9d319b99&X-Emby-Client-Version=2.2.5&X-Emby-Token=x_secret3_x&X-Emby-Language=de&reqformat=json. Source Ip: host2, UserAgent: Mozilla/5.0 (SMART-TV; LINUX; Tizen 6.0) AppleWebKit/537.36 (KHTML, like Gecko) 76.0.3809.146/6.0 TV Safari/537.36
2026-02-19 09:18:23.182 Info SessionManager: Playback stopped reported by app Emby for Samsung 2.2.5 on Samsung Smart TV (GU70AU7199UXZG) playing Der Unsichtbare. Position: 0 ms. PlaySessionId: abd5ad8e0eac420c913bab14b17cee62. IsPaused: False
2026-02-19 09:18:23.184 Info SessionManager: Removed playSession abd5ad8e0eac420c913bab14b17cee62 from session bae1098a9f67d89dcefc828a4d11516a
2026-02-19 09:18:23.184 Debug EncodingManager: ReportPlaybackStopped PlaySessionId: abd5ad8e0eac420c913bab14b17cee62
2026-02-19 09:18:23.184 Debug Notifications: Sending notification to Activity Log Activity Log: emby hat die Wiedergabe von Der Unsichtbare auf Samsung Smart TV (GU70AU7199UXZG) beendet
2026-02-19 09:18:23.184 Info PlaybackReporting - EventMonitorEntryPoint: _sessionManager_PlaybackStop : Entered
2026-02-19 09:18:23.184 Info PlaybackReporting - EventMonitorEntryPoint: Saving final duration for Item : 265ff062-63c5-48ec-8652-ccbf9d319b99|f2f1ca578de941c38a68410b5e8a1c02|1590863|DirectPlay
2026-02-19 09:18:23.185 Info PlaystateService-0HNJBUJ56GF6G:0000000C: http/1.1 Response 204 to host2. Time: 4ms. POST http://192.168.15.26:8096/emby/Sessions/Playing/Stopped?X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV (GU70AU7199UXZG)&X-Emby-Device-Id=265ff062-63c5-48ec-8652-ccbf9d319b99&X-Emby-Client-Version=2.2.5&X-Emby-Token=x_secret3_x&X-Emby-Language=de&reqformat=json.
2026-02-19 09:18:23.185 Info PlaybackReporting - EventMonitorEntryPoint: Removing Old Key from playback_trackers : 265ff062-63c5-48ec-8652-ccbf9d319b99|f2f1ca578de941c38a68410b5e8a1c02|1590863|DirectPlay
2026-02-19 09:18:23.705 Debug ItemsService-0HNJBUJ56GF6G:0000000D: http/1.1 GET http://192.168.15.26:8096/emby/Users/f2f1ca578de941c38a68410b5e8a1c02/Items/Resume?Limit=3&ImageTypeLimit=1&MediaTypes=Video&Recursive=true&EnableImageTypes=Primary,Backdrop,Thumb&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV (GU70AU7199UXZG)&X-Emby-Device-Id=265ff062-63c5-48ec-8652-ccbf9d319b99&X-Emby-Client-Version=2.2.5&X-Emby-Token=x_secret3_x&X-Emby-Language=de. Source Ip: host2, UserAgent: Mozilla/5.0 (SMART-TV; LINUX; Tizen 6.0) AppleWebKit/537.36 (KHTML, like Gecko) 76.0.3809.146/6.0 TV Safari/537.36
2026-02-19 09:18:23.708 Debug App: Sqlite: 284 - automatic index on LastWatchedEpisodes(SeriesPresentationUniqueKey)
2026-02-19 09:18:23.713 Debug ItemsService-0HNJBUJ56GF6G:0000000D: http/1.1 Response 200 to host2. Time: 8ms. GET http://192.168.15.26:8096/emby/Users/f2f1ca578de941c38a68410b5e8a1c02/Items/Resume?Limit=3&ImageTypeLimit=1&MediaTypes=Video&Recursive=true&EnableImageTypes=Primary,Backdrop,Thumb&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV (GU70AU7199UXZG)&X-Emby-Device-Id=265ff062-63c5-48ec-8652-ccbf9d319b99&X-Emby-Client-Version=2.2.5&X-Emby-Token=x_secret3_x&X-Emby-Language=de.
2026-02-19 09:18:23.744 Debug UserLibraryService-0HNJBUJ56GF6G:0000000E: http/1.1 GET http://192.168.15.26:8096/emby/Users/f2f1ca578de941c38a68410b5e8a1c02/Items/Latest?IncludeItemTypes=Episode,Movie&Limit=3&EnableImageTypes=Primary,Backdrop,Thumb&Fields=PrimaryImageAspectRatio&ImageTypeLimit=1&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV (GU70AU7199UXZG)&X-Emby-Device-Id=265ff062-63c5-48ec-8652-ccbf9d319b99&X-Emby-Client-Version=2.2.5&X-Emby-Token=x_secret3_x&X-Emby-Language=de. Source Ip: host2, UserAgent: Mozilla/5.0 (SMART-TV; LINUX; Tizen 6.0) AppleWebKit/537.36 (KHTML, like Gecko) 76.0.3809.146/6.0 TV Safari/537.36
2026-02-19 09:18:23.749 Debug UserLibraryService-0HNJBUJ56GF6G:0000000E: http/1.1 Response 200 to host2. Time: 5ms. GET http://192.168.15.26:8096/emby/Users/f2f1ca578de941c38a68410b5e8a1c02/Items/Latest?IncludeItemTypes=Episode,Movie&Limit=3&EnableImageTypes=Primary,Backdrop,Thumb&Fields=PrimaryImageAspectRatio&ImageTypeLimit=1&X-Emby-Client=Emby for Samsung&X-Emby-Device-Name=Samsung Smart TV (GU70AU7199UXZG)&X-Emby-Device-Id=265ff062-63c5-48ec-8652-ccbf9d319b99&X-Emby-Client-Version=2.2.5&X-Emby-Token=x_secret3_x&X-Emby-Language=de.
2026-02-19 09:18:29.308 Debug ScheduledTaskService-0HNJBUJ56GF65:0000000F: http/1.1 GET http://192.168.15.26:8096/emby/ScheduledTasks?isHidden=false&X-Emby-Client=Emby for Android&X-Emby-Device-Name=Nothing Phone (3a) Pro&X-Emby-Device-Id=6a40b52ea51e3d97&X-Emby-Client-Version=3.5.28&X-Emby-Token=x_secret2_x&X-Emby-Language=de. Source Ip: host1, UserAgent: Mozilla/5.0 (Linux; Android 16; A059P Build/BQ2A.250721.001-BP2A.250605.031.A3; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/144.0.7559.132 Mobile Safari/537.36
2026-02-19 09:18:29.308 Debug App: ScheduledTasksWebSocketListener Begin transmitting over websocket to 192.168.15.43
2026-02-19 09:18:29.309 Debug AuthenticationRepository: GetInternalId reportedDeviceId: 6a40b52ea51e3d97
2026-02-19 09:18:29.314 Debug ScheduledTaskService-0HNJBUJ56GF65:0000000F: http/1.1 Response 200 to host1. Time: 6ms. GET http://192.168.15.26:8096/emby/ScheduledTasks?isHidden=false&X-Emby-Client=Emby for Android&X-Emby-Device-Name=Nothing Phone (3a) Pro&X-Emby-Device-Id=6a40b52ea51e3d97&X-Emby-Client-Version=3.5.28&X-Emby-Token=x_secret2_x&X-Emby-Language=de.
2026-02-19 09:18:31.239 Debug App: ScheduledTasksWebSocketListener stop transmitting over websocket to 192.168.15.43
2026-02-19 09:18:31.245 Debug SystemService-0HNJBUJ56GF65:00000010: http/1.1 GET http://192.168.15.26:8096/emby/System/Logs/Query?IncludeItemTypes=Log&Fields=BasicSyncInfo,CanDelete,PrimaryImageAspectRatio,ProductionYear,Status,EndDate,CommunityRating,OfficialRating,CriticRating,DateModified&StartIndex=0&EnableImageTypes=Primary,Backdrop,Thumb&ImageTypeLimit=1&Recursive=true&Limit=30&X-Emby-Client=Emby for Android&X-Emby-Device-Name=Nothing Phone (3a) Pro&X-Emby-Device-Id=6a40b52ea51e3d97&X-Emby-Client-Version=3.5.28&X-Emby-Token=x_secret2_x&X-Emby-Language=de. Source Ip: host1, UserAgent: Mozilla/5.0 (Linux; Android 16; A059P Build/BQ2A.250721.001-BP2A.250605.031.A3; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/144.0.7559.132 Mobile Safari/537.36
2026-02-19 09:18:31.246 Debug AuthenticationRepository: GetInternalId reportedDeviceId: 6a40b52ea51e3d97
2026-02-19 09:18:31.248 Debug SystemService-0HNJBUJ56GF65:00000010: http/1.1 Response 200 to host1. Time: 3ms. GET http://192.168.15.26:8096/emby/System/Logs/Query?IncludeItemTypes=Log&Fields=BasicSyncInfo,CanDelete,PrimaryImageAspectRatio,ProductionYear,Status,EndDate,CommunityRating,OfficialRating,CriticRating,DateModified&StartIndex=0&EnableImageTypes=Primary,Backdrop,Thumb&ImageTypeLimit=1&Recursive=true&Limit=30&X-Emby-Client=Emby for Android&X-Emby-Device-Name=Nothing Phone (3a) Pro&X-Emby-Device-Id=6a40b52ea51e3d97&X-Emby-Client-Version=3.5.28&X-Emby-Token=x_secret2_x&X-Emby-Language=de.
2026-02-19 09:18:33.939 Debug SystemService-0HNJBUJ56GF65:00000011: http/1.1 GET http://192.168.15.26:8096/emby/System/Logs/Query?X-Emby-Client=Emby for Android&X-Emby-Device-Name=Nothing Phone (3a) Pro&X-Emby-Device-Id=6a40b52ea51e3d97&X-Emby-Client-Version=3.5.28&X-Emby-Token=x_secret2_x&X-Emby-Language=de. Source Ip: host1, UserAgent: Mozilla/5.0 (Linux; Android 16; A059P Build/BQ2A.250721.001-BP2A.250605.031.A3; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/144.0.7559.132 Mobile Safari/537.36
2026-02-19 09:18:33.941 Debug AuthenticationRepository: GetInternalId reportedDeviceId: 6a40b52ea51e3d97
2026-02-19 09:18:33.942 Debug SystemService-0HNJBUJ56GF65:00000011: http/1.1 Response 200 to host1. Time: 3ms. GET http://192.168.15.26:8096/emby/System/Logs/Query?X-Emby-Client=Emby for Android&X-Emby-Device-Name=Nothing Phone (3a) Pro&X-Emby-Device-Id=6a40b52ea51e3d97&X-Emby-Client-Version=3.5.28&X-Emby-Token=x_secret2_x&X-Emby-Language=de.
2026-02-19 09:18:33.958 Debug SystemService-0HNJBUJ56GF65:00000012: http/1.1 GET http://192.168.15.26:8096/emby/System/Logs/embyserver.txt/Lines?IncludeItemTypes=LogLine&Fields=BasicSyncInfo,CanDelete,PrimaryImageAspectRatio,ProductionYear,Status,EndDate,CommunityRating,OfficialRating,CriticRating&StartIndex=0&SortBy=SortName&SortOrder=Ascending&EnableImageTypes=Primary,Backdrop,Thumb&ImageTypeLimit=1&Sanitize=true&Limit=100&X-Emby-Client=Emby for Android&X-Emby-Device-Name=Nothing Phone (3a) Pro&X-Emby-Device-Id=6a40b52ea51e3d97&X-Emby-Client-Version=3.5.28&X-Emby-Token=x_secret2_x&X-Emby-Language=de. Source Ip: host1, UserAgent: Mozilla/5.0 (Linux; Android 16; A059P Build/BQ2A.250721.001-BP2A.250605.031.A3; wv) AppleWebKit/537.36 (KHTML, like Gecko) Version/4.0 Chrome/144.0.7559.132 Mobile Safari/537.36
2026-02-19 09:18:33.959 Debug AuthenticationRepository: GetInternalId reportedDeviceId: 6a40b52ea51e3d97