Android Emby Client App - Unable to load past the splash screen

[Cooljag 0]

Hi,

Long time follower first time poster... Not too sure what the rules are for new topics vs adding a thread to an existing one, so please be kind 

I'm not sure what's going on but I am unable to use the app on my daughter's phone.

Sequence of events:

• Today I installed Emby (latest 3.5.28) on her Samsung Galaxy S10.
• When opening the app to set it up, the splash screen (Emby logo) appears, a spinner briefly appears and goes away.
• After a while (30s+) I give up, close the app from recents and try to re-open. Same result (spinner and then nothing, just Emby logo visible).
• Cleared cache and data for the app, same result.
• Uninstall, reinstall from Play store, same result.
• Uninstall, switch to beta channel, reinstall, same result.
• Uninstall, download a couple of old versions of the .apk online and same result.
• I attempted on different internet connections (tethered and via VPN) and can access the NAS via the URL on the phone, but the app still won't load in.
• Checked that I can access app.emby.media on chrome on the same device - all fine there.

So this is on a fresh install and I'm unable to reach even the server selection/emby connect login page I'm used to. Very strange.

Any help appreciated!

[Luke 42140]

Hi. If you give it more time does an error message eventually come up?

[Cooljag 0]

Hi @Lukethanks for the quick response, no nothing appears  I left it for about 10 mins (the screen locked) and nothing appears or changes. Very strange behaviour.

Edited February 18 by Cooljag

[Cooljag 0]

The issue has gone away, will save your time investigating and close this thread.

When I say "gone away", I cleared all cache and data for both Google Play Services and the Google Play Store, restarted the device, tried on a different internet connection (failed) reset all data and cache of Emby app, tried again on my normal connection when I got home and it worked ...

Thanks

[Luke 42140]

Thanks for following up !