Guide no longer providing info past Feb 22

[ab123ga 16]

Just checking to see if anyone else is having the same issue: I have a fair number of Internet sources and normally a full guide update would take about 30 minutes. I made a number of changes today to some of my sources and noticed that the channel changes were not getting guide information. I further noticed that beyond 2/22, I have no guide information. I have # of days to download set to 14 so guide info should be close to the end of the month. This means guide updates stopped about a week ago and I just did not realize it. 

I've restarted Emby multiple times done many manually refreshes. A guide update now takes about 3 minutes and for my setup that makes no sense. Anyone else seeing guide issues?

Log file is an example of a guide refresh command. In reviewing, I'm getting a series of "Error getting programs"

2026-02-14 10:23:24.291 Info LiveTvManager: Refreshing guide with 14 days of guide data

 

 

Edited February 14 by ab123ga

[ab123ga 16]

Disregard. It appears that the issue is with my VPN. When I turn off the VPN on the server, the guide data seems to be flowing as expected. I had no issue with this prior to a week ago so need to figure out how to resolve with the VPN on. 

[ab123ga 16]

I'm re-opening the question to see if there's anyway I can know what address is being used to pull the guide data. I've been playing with it for several days b/c I thought all was ok but realized again that when I have my VPN on I seem to be getting failures. The logs seem to reference a host4 and I'm not sure if the mapping of this is to a proprietary domain.  When I have my VPN on I get the example below. However when my VPN is off I get several hundred programs as a response. I would like to put the called address in my split tunnel rule to see if I can fix this without turning off my VPN. 

 

 

2026-02-20 06:04:03.334 Info HttpClient: GET https://host4/v1.1/stations/16125/airings?lineupId=USA-GA67017-X&imageAspectTV=2x3&imageText=true&imageSize=Lg&startDateTime=2026-02-20T00:00Z&endDateTime=2026-03-07T00:00Z
2026-02-20 06:04:03.335 Error LiveTvManager: Error getting programs for channel Discovery Life Channel HD
    *** Error Report ***
    Version: 4.9.3.0
    Command line: C:\Users\brown_a\AppData\Roaming\Emby-Server\system\EmbyServer.dll -noautorunwebapp
    Operating system: Microsoft Windows 10.0.18363
    OS/Process: x64/x64
    Framework: .NET 8.0.22
 

 

[ab123ga 16]

Again ... disregard. Figured out what host4 was. 

[Luke 42093]

Hi, is your issue resolved now?

[ab123ga 16]

Luke - After some additional research I still have an issue. Example and logs below. Setup - I have a VPN on the server and for some reason starting a short bit ago the guide would download for all channels with no issue. After digging into it, I figured out that "hostx" was anonymized for data.tmsapi.com. I added this domain along with tmsapi.com to the bypass. Once I did this, some of the channels get their guide data and some don't. We will use Food Network SD as the example that did not get data. There are many more within. 

• Restarted server just before 9:30ET. VPN was on with the hosts noted in the bypass. 
• 2026-02-21 09:35:13.473 Info TaskManager: Executing Refresh Guide
• 2026-02-21 09:37:18.347 Info SqliteItemRepository: Saving 305 programs for channel 7164954 Discovery Life Channel SD (received its guide data).
• 2026-02-21 09:38:03.837 Error LiveTvManager: Error getting programs for channel Food Network SD  (Did not get its guide data) 
• 2026-02-21 09:44:58.252 Info TaskManager: Refresh Guide Completed after 9 minute(s) and 44 seconds
• Turned the VPN completely off
• 2026-02-21 09:48:11.219 Info TaskManager: Executing Refresh Guide
• 2026-02-21 09:49:57.473 Info SqliteItemRepository: Saving 517 programs for channel 7164983 Food Network SD
• 2026-02-21 09:49:57.933 Info SqliteItemRepository: Removing 75 old programs from channel 7164983 Food Network SD
• 2026-02-21 09:49:58.031 Info SqliteItemRepository: Removal of old programs complete

 

 

 

 

embyserver (3).txt

[Luke 42093]

So it worked after turning off the vpn?

[ab123ga 16]

@LukeYes when the VPN is off, all channels get their guide data. Today however for some reason where about ~ 15 channels would get their guide, only 3-4 are getting it with the VPN on. I'm now not convinced that data.tmsapi.com is what should be bypassed or maybe something else should because I turned off the VPN and ran wireshark and filtered on the IP address associated with this during a refresh and I don't see as much traffic as I would expect for the duration of the downloaded; which takes quite a while. I need to do more research to see what's being called to put those to be filtered out. Below is the network activity that was getting data during the refresh. Will see what I can find and update later this week. 

 

Thanks 

 

Edited Sunday at 02:42 PM by ab123ga

[ab123ga 16]

I've made no changes in the past 2 days and now all channels are getting full guide data. This is frustrating b/c as noted, I've changed nothing. will monitor for a few days and if there are no further issues, will consider this closed. 

[ab123ga 16]

@LukeThe full guide updates with the VPN on and the split tunnel set exclude data.tmsapi.com has been back and forth. For reference it is 7:35ET as of the start of this update so will use that for reference. The IPVanish VPN has been on for just over 24 consecutive hours. Thus we will go with just the last 24 hours of with yesterday's and today's log files.  We will use Disney Jr SD as the example. This impacts all the channels but easier to focus on 1.

 

2026-02-25 08:02:48.814 Info LiveTvManager: Refreshing guide with 14 days of guide data (I'm not going to repeat this line for each of the below since they were all successful.)

2026-02-25 08:03:52.163 Info SqliteItemRepository: Saving 822 programs for channel 7164956 Disney Junior SD  (worked fine).

2026-02-25 12:23:43.400 Info SqliteItemRepository: Saving 822 programs for channel 7164956 Disney Junior SD (worked fine).

2026-02-25 16:50:13.967 Info SqliteItemRepository: Saving 822 programs for channel 7164956 Disney Junior SD (worked fine).

Starting with today's log file

2026-02-26 01:00:14.114 Info LiveTvManager: Refreshing guide with 14 days of guide data

2026-02-26 01:00:35.272 Error LiveTvManager: Error getting programs for channel Disney Junior SD (failure starts and continues through this morning).

2026-02-26 05:00:35.885 Error LiveTvManager: Error getting programs for channel Disney Junior SD

 

Again. I've not touched the VPN or the configuration and this shows that for some reason the guide passes through successfully and at times it fails. It will likely succeed later today but I will have to wait until EOD to review the log file again. 

 

 

 

 

 

 

 

embyserver-63907660800.txt embyserver (6).txt