hollerme 7 Posted February 13 Posted February 13 I was watching a film on my Smart TV when halfway through the film suddenly stopped and I can't access my Emby titles. I checked all the TVs in my house and can't access Emby (when I select the app it can't find my server). My Internet is working fine and my synology isnt having any issues. How can I fix this?
Luke 42171 Posted February 13 Posted February 13 Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!
hollerme 7 Posted February 13 Author Posted February 13 I provided all the information I can possibly provide. I have not been able to log on Emby on my computer (I think I made a post about it a year ago) or even on my phone, and can only access it on my actual TVs (they are Sony). There is no error message. It simply disappeared while I was watching a film then when I went on Emby again on the TV my server doesn't even show up.
pwhodges 2023 Posted February 13 Posted February 13 Have you been able to check that your server is still running? If you can't then you need to find a way to access it on the Synology to check it out, restart it, or whatever turns out to be required. I suppose if you can't even do that, then maybe rebooting the Synology might get it back - but you still wouldn't know why this happened. Perhaps it ran out of some resource, and you'll need to do something about that - but until you can get some information about the server, we can't help more. Paul
hollerme 7 Posted February 13 Author Posted February 13 27 minutes ago, pwhodges said: Have you been able to check that your server is still running? If you can't then you need to find a way to access it on the Synology to check it out, restart it, or whatever turns out to be required. I suppose if you can't even do that, then maybe rebooting the Synology might get it back - but you still wouldn't know why this happened. Perhaps it ran out of some resource, and you'll need to do something about that - but until you can get some information about the server, we can't help more. Paul Is there a way to find this out on the Synology itself? I can share screenshots from there.
Luke 42171 Posted February 13 Posted February 13 Can you try starting Emby server again? It sounds like it isn’t running.
hollerme 7 Posted February 14 Author Posted February 14 16 minutes ago, Luke said: Can you try starting Emby server again? It sounds like it isn’t running. When I clicked repair it was greyed out and I had to uninstall. Now when I clicked reinstall it says: You have not created any volumes. Do you want to launch Storage Manager to create a new volume? Is that normal? Obviously I've had volumes since that's how I've been watching content on emby this whole time.
pwhodges 2023 Posted February 14 Posted February 14 It sounds to me as if you need to be asking on a Synology forum, not this one! Does Synology not provide a user manual? Paul
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