Enable subtitles in emby server

[Robgh 4]

Sorry, screenshot of what. Do you mean like this, ie full screen

[Luke 42409]

As you can see from the screenshot, your video doesn't have any subtitles. Are you aware of this? You can add external subtitle files by following:

Subtitles Naming

Or download subtitles manually inside Emby :

Manual Subtitle Downloads

Or setup automatic subtitle downloading:

Automatic Subtitle Downloads

Does this help?

[Robgh 4]

Thanks, but back to basics, how do I setup the library to download subtitles.

I have setup a temporary  path like this:

[Luke 42409]

Hi, 

To download subtitles manually inside Emby :

Manual Subtitle Downloads

Or setup automatic subtitle downloading:

Automatic Subtitle Downloads

Does this help?

[Robgh 4]

Thanks again, but when I click on the 3 dots , then search, it returns: No results found. Have you configured subtitle downloading?

I click the said link, but that just takes me back to the Manual Subtitle Downloads page.

What else do I need to do

[Luke 42409]

On 4/29/2026 at 5:43 AM, Robgh said:

Thanks again, but when I click on the 3 dots , then search, it returns: No results found. Have you configured subtitle downloading?

I click the said link, but that just takes me back to the Manual Subtitle Downloads page.

What else do I need to do

And did you read it? If you're not getting any results it will help you. It goes over things to try and check.

[Robgh 4]

Yes I read this:

Before being able to setup downloading of subtitles you will need to setup a plugin such as Open Subtitles. Please make sure you have configured your plugin before continuing.

I have Open Subtitles installed and have it configured, I think?? To configure, does that mean to have what the screenshot shows

 

[Luke 42409]

On 5/2/2026 at 3:29 AM, Robgh said:

Yes I read this:

Before being able to setup downloading of subtitles you will need to setup a plugin such as Open Subtitles. Please make sure you have configured your plugin before continuing.

I have Open Subtitles installed and have it configured, I think?? To configure, does that mean to have what the screenshot shows

 

@Robgh yes and then it goes over what to do when you don’t get any subtitle search results. Did you go through that?

[Robgh 4]

It says this when i9t can't find any subtitles:
if you do not see any subtitle appear for download (as above) then that would mean that Emby could not find any subtitles that match your criteria. You can try and change any options you set or possibly try to search for "English" subtitles (if not already). Some movies will not have subtitles available.

But according this screenshot , does it mean there is or are subtitles or have I got that wrong:

[Luke 42409]

On 5/6/2026 at 3:15 PM, Robgh said:

It says this when i9t can't find any subtitles:
if you do not see any subtitle appear for download (as above) then that would mean that Emby could not find any subtitles that match your criteria. You can try and change any options you set or possibly try to search for "English" subtitles (if not already). Some movies will not have subtitles available.

But according this screenshot , does it mean there is or are subtitles or have I got that wrong:

That looks like you haven't clicked search yet. Did you check the external ids like the guide suggests? What did you find  there?

[Robgh 4]

I did click search and it says:

No results found. Have you configured subtitle downloading? So how do I do that as I don't know where to look to do that

What is the external ids you are talking about.

Thanks

[GrimReaper 4966]

Post server log after searching for subtitles. 

How to Report a Problem

 

[Robgh 4]

Ok thanks , I'll see what i can find as I am using TrueNAS

Edited 6 hours ago by Robgh

[Robgh 4]

Ok, found the last server log after I clicked search, which is attached

 

embyserver.txt

[GrimReaper 4966]

Your OpenSubtitles credentials are not configured correctly. Make sure you're registered with opensubtitles.com and not .org and that you use your username and not email in plugin config. 

Quote

2026-05-11 08:44:21.508 Error SubtitleManager: Error searching for subtitles on Open Subtitles
*** Error Report ***
Version: 4.9.4.1
Command line: /system/EmbyServer.dll -programdata /config -ffdetect /bin/ffdetect -ffmpeg /bin/ffmpeg -ffprobe /bin/ffprobe -restartexitcode 3
Operating system: Linux version 6.12.33-production+truenas (root@tnsbuilds01.tn.ixsystems.net) (gcc (Debian 12.2.0-14+deb12u1) 12.2.0, GNU ld (GNU Binutils for Debian)
OS/Process: x64/x64
Framework: .NET 8.0.22
Runtime: system/System.Private.CoreLib.dll
Processor count: 2
Data path: /config
Application path: /system
MediaBrowser.Model.Net.HttpException: MediaBrowser.Model.Net.HttpException: {"message":"Error, invalid username/password failed:9 remaining:1 ","status":401}

 

[Robgh 4]

Ok thanks, and I have now re re registered with opensubtitles.com.

So what happens now or what do I do next please

[GrimReaper 4966]

Same procedure, config plugin and try to search for/download subs; if it fails again, post server log.