Impossible to identify a film on truenas

[supercarotte 0]

Hello,

I run Emby on a Truenas Scale Server.

I have some trouble to identify some films. For example I have had the 3 cars film on it in an existing library, Cars 3 was auto-identified right but not the first two.

When i try to manually do it i have the next message (sorry for the french) : "Aucun élément correspondant à vos critères de recherche n’a été trouvé."

Here the log for the search of Cars 1 : 

Quote

 

2026-02-03 11:42:24.514 Info ItemLookupService-0HNJ31L1O1GVT:00000004: http/1.1 POST http://192.168.1.84:8096/emby/Items/RemoteSearch/Movie?X-Emby-Client=Emby Web&X-Emby-Device-Name=Firefox Windows&X-Emby-Device-Id=aaf4804c-c969-4f86-9cfd-166b66e9b66f&X-Emby-Client-Version=4.9.4.1&X-Emby-Token=x_secret4_x&X-Emby-Language=fr&reqformat=json. Source Ip: host1, UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:147.0) Gecko/20100101 Firefox/147.0

2026-02-03 11:42:24.517 Info ItemLookupService-0HNJ31L1O1GVT:00000004: http/1.1 Response 200 to host1. Time: 3ms. POST http://192.168.1.84:8096/emby/Items/RemoteSearch/Movie?X-Emby-Client=Emby Web&X-Emby-Device-Name=Firefox Windows&X-Emby-Device-Id=aaf4804c-c969-4f86-9cfd-166b66e9b66f&X-Emby-Client-Version=4.9.4.1&X-Emby-Token=x_secret4_x&X-Emby-Language=fr&reqformat=json.

2026-02-03 11:42:27.855 Info SessionsService-0HNJ31L1O1GVT:00000034: http/1.1 POST http://192.168.1.84:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Firefox Windows&X-Emby-Device-Id=aaf4804c-c969-4f86-9cfd-166b66e9b66f&X-Emby-Client-Version=4.9.4.1&X-Emby-Token=x_secret4_x&X-Emby-Language=fr&reqformat=json. Source Ip: host1, UserAgent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:147.0) Gecko/20100101 Firefox/147.0

2026-02-03 11:42:27.856 Info SessionsService-0HNJ31L1O1GVT:00000034: http/1.1 Response 204 to host1. Time: 1ms. POST http://192.168.1.84:8096/emby/Sessions/Capabilities/Full?X-Emby-Client=Emby Web&X-Emby-Device-Name=Firefox Windows&X-Emby-Device-Id=aaf4804c-c969-4f86-9cfd-166b66e9b66f&X-Emby-Client-Version=4.9.4.1&X-Emby-Token=x_secret4_x&X-Emby-Language=fr&reqformat=json.

 

 

Thanks for your help.

[Abobader 3464]

Hello supercarotte,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[brothom 177]

@supercarottehey there!

Could you also share with use how your files are named (exactly) with the folderstructure, for example: X:\Movies\Cars\Cars 1.mkv for all three of your Cars movies? Thanks!

[supercarotte 0]

Hello,

they are all 3 in the same directory in \Emby\Films and are named  : Cars 1.avi, Cars 2.avi and Cars.3.mkv

[pwhodges 2012]

Try putting them in separate directories with the individual film names, rather than all in one.  You can of course then make a collection of them.

Paul

[supercarotte 0]

So i have try to put them in 3 separate folders like this : 

-\Emby\Films\cars 1\Cars 1.avi
-\Emby\Films\cars 2\Cars 2.avi
-\Emby\Films\cars 3\Cars 3.mkv

and now it don't recognise any of them ^^

I don't really care of the auto recognising. I would like to find why the manual one don't go past the error message know, it worked fine a few day ago for some other films (i don't remember wich one unfortunatly).

Edited February 3 by supercarotte

[pwhodges 2012]

Try naming them exactly as TMDB does, but also with the dates, i.e.:

Cars (2006)
Cars 2 (2011)
Cars 3 (2017)

The dates help because there is an insane number of films with the word "cars" in their title.  If you still have a problem, go the whole hog with:

Cars (2006) [tmdbid=920]
Cars 2 (2011) [tmdbid=49013]
Cars 3 (2017) [tmdbid=260514]

Use these in the folder names (the name of the movie file in the folder doesn't matter in this case)

Paul

[Luke 42077]

Hi, yes the year in the folder name should help.

[supercarotte 0]

Hello,

Thanks you both for your help but still not working. I have try with the year and with the idmdb.

I have try with an other film to be sure it's not just the name that bug the recognising because a lot of movies have cars in their names.

So i put the the file Dunkerque like this \Films\Dunkerque 2017\Dunkerque (2017).mkv. So no auto-recognising, but what bug me is that even with the manual one I still have the error message.

The search : 

The error message i have for all my search, even on already identified film.

[brothom 177]

23 minutes ago, supercarotte said:

Hello,

Thanks you both for your help but still not working. I have try with the year and with the idmdb.

I have try with an other film to be sure it's not just the name that bug the recognising because a lot of movies have cars in their names.

So i put the the file Dunkerque like this \Films\Dunkerque 2017\Dunkerque (2017).mkv. So no auto-recognising, but what bug me is that even with the manual one I still have the error message.

The search : 

The error message i have for all my search, even on already identified film.

I don't want to state the obvious, but the movie is originally called "Dunkirk" and you've also named the folder "Dunkerque 2017" in stead of "Dunkerque (2017).

Dunkirk (2017)/Dunkirk (2017).mkv is immediately identified on my end.

[supercarotte 0]

it's because i'm French ^^

[Neminem 1518]

I would try with this folder naming.

Dunkerque (2017) {TmdbId-374720}

and file naming.

Dunkerque (2017) {TmdbId-374720}.mkv

[brothom 177]

24 minutes ago, supercarotte said:

it's because i'm French ^^

The rest of world is not lol  Besides, not every movie has a French title. You're better off sticking to the original movie's title and not a translated one. Not to even get started on ambiguous translations that can cause multiple movie titles among multiple countries sharing the same language, you'll never be able to find some of your movies at all. Also, why wouldn't you stick to "Les bagnoles" for "Cars", it's not very consistent.

11 minutes ago, Neminem said:

I would try with this folder naming.

Dunkerque (2017) {TmdbId-374720}

and file naming.

Dunkerque (2017) {TmdbId-374720}.mkv

@supercarottehas indicated experiencing difficult with (much more?) media identification. Wouldn't it be ill-advised to tell them to add the id's to each and every item if they, instead, would be better off by sticking to naming conventions?

Edited February 4 by brothom

[Neminem 1518]

1 hour ago, brothom said:

has indicated experiencing difficult with (much more?) media identification. Wouldn't it be ill-advised to tell them to add the id's to each and every item if they, instead, would be better off by sticking to naming conventions?

Name (year) {TmdbId-XXXX} is part of the naming convention  

It would just help emby narrow it down to that movie.

id-tags-in-folder--file-names

[supercarotte 0]

Hey, thanks all for your help,

i have try like Neminem say : 

2 hours ago, Neminem said:

I would try with this folder naming.

Dunkerque (2017) {TmdbId-374720}

and file naming.

Dunkerque (2017) {TmdbId-374720}.mkv

But still don't work, and the manual don't work too that's what really bother me. I always have this message when i try to search for a film : 

[Neminem 1518]

Check library settings if metadata providers are enabled.

[Luke 42077]

Hi, what metadata fetchers are enabled on the library?

[supercarotte 0]

Hey, it's solved : 

14 hours ago, Neminem said:

Check library settings if metadata providers are enabled.

I feel so dumb to not have checked that before, but i don't had any metadata provider activated for this library.

Thank you all to have scratch your heads helping me and thanks to Neminem for the solution.

[Neminem 1518]

No problem, happy to help.