player error code: PLAYER_ERROR_CONNECTION_FAILED, player state: IDLE

[rodrigomelguizo 0]

Since yesterday at noon, I've been getting this error when playing some content. Can you please help me?

I've already reinstalled the app and restored the TV to factory settings, but it's still happening. Can you help me? Thank you.

[seanbuff 1313]

Just now, rodrigomelguizo said:

Can you please help me?

Please attach the information requested in how to report a media playback issue. Thanks!

 

[ZavenX 0]

On 1/31/2026 at 2:33 AM, rodrigomelguizo said:

Since yesterday at noon, I've been getting this error when playing some content. Can you please help me?

I've already reinstalled the app and restored the TV to factory settings, but it's still happening. Can you help me? Thank you.

Did found a solution . 

I had the same issue since yesterday.

[Luke 42077]

1 hour ago, ZavenX said:

Did found a solution . 

I had the same issue since yesterday.

@ZavenX

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!