Playback error “no compatible streams”

[Neminem 1626]

Did you read an understand the help text under this ?

Are you client devices on the same subnet as your server?

How are your client device connected ( wifi / cable )?

If wifi have you restarted your router?

If wifi do you have AP Isolation enabled on you AP?

If cable are you using a managed switch with multible vlans?

[tbischof72 0]

Yes, client devices on same subnet, connected via cable, not using a switch

using a mesh network, the NAS with the Emby server is directly connected to the main hub, which is connected via ethernet cable to the mesh nodes and the TV is also connected directly to one of the nodes

Again, a file plays fine when a Samsung compatible audio codec is selected (like AC3), but when I select one that requires transcoding (like TrueHD or DTS) it fails.
Can that issue be network related?

Edited February 5 by tbischof72

[Neminem 1626]

It can.

if the server sees the client as remote.

Try this in your lan networks.

Replace 192.168.50.229 with 192.168.50.0/24

Here is my network config.

1) 10.253.0.0/24 - VPN access.

2)  192.168.1.0/24 - local lan network.

3) 172.17.0.0/24 - Docker network.

 

Edited February 5 by Neminem

[SamES 1086]

Or even initially, just remove this setting completely and see if that changes anything

[tbischof72 0]

Ok, tried both with 192.168.50.0/24 and then no entry, no luck.

Also, tried a complete new install of emby on the NAS and removed the system folders manually before re-installing (thinking as I had emby originally before Synology DSM upgrade to 7.2 maybe it's better to start with a clean slate) but no luck either.

[SamES 1086]

And no ffmpeg logs at all?

[tbischof72 0]

3 hours ago, SamES said:

And no ffmpeg logs at all?

Correct, none when playing from Samsung TV.

Only when I play from other devices, like a Hisense (that runs on Google TV) I get them

[SamES 1086]

5 hours ago, tbischof72 said:

Correct, none when playing from Samsung TV.

Only when I play from other devices, like a Hisense (that runs on Google TV) I get them

Unfortunately this doesn't make any sense to me, and I don't know what else to suggest.

We have:

• Confirmed that server transcoding is working for other devices
• Clean installed the app on the TV
• Verified that the TV network settings are all correct
• There are no errors in the log, but also no indication that ffmpeg is being launched on the server.

Do you have an 'non-standard' app, tools etc running on you network such as an adblocker, Pi-hole, VPN configured in your router, etc. Other than that, I think I'm out of ideas.

[tbischof72 0]

Nope, none of that ...

But well, not a deal breaker for me - I still can use my Oppo via DLNA to play the movies, and in that case it does not even have to transcode and it preserves the original format, so that's even better, maybe I'll add an apple tv at some point and use that, and probably my next TV is not going to be a Samsung but rather one w/ Google TV that does not have such format limitations ... we'll see

Thanks for your  help and support!

[Luke 42253]

Hi, can you give it another try?

[brainfryd 7]

Hi All,

Sorry if this is hijacking this thread and please let me know if i need to start another, but I am experiencing very similar issues with 2 Samsung TV's that just cannot play back anything, no movies, tv shows or even just music, at all since 29th March.
These devices do connect via a remote SSL connection, can view and navigate Emby, but just fail on playback. As noted earlier by previous OP, there are no transcode / ffmpeg logs generated as for the most part, it looks they devices are trying to direct play.
For reference an LG TV and a Fire TV stick in this location can connect and playback media with no issues. The two TV's previously have also played fine.
I also have other users with devices in other remote locations that can playback with no issues. 
Today I changed the remote connection to connect without using SSL to see if that made a difference, and still no change to playback 

I've attached screenshots and my main emby log from earlier today where I have attempted to play a variety of variety of media files with no success. Sometimes a "no compatible streams message will show, sometimes a error will show in the top right corner as others have advised ( i was unable to capture that message today although we did see it occur) and other times, the playback attempt will just time out and drop back to emby selection. 

I have also tried to force transcoding with no success as well. 

QA75Q60AAWXXY with Firmware version 2301.1

App Version ( I manually installed the update to 2.3.4 from 2.2.8 with no change/success),  the other Samsung  TV (UA75R7100WXXY ver 1501.1) is still running 2.2.8 

 

My Emby server updated on the 29/03/26 to 4.10.0.7 so i'm not sure if its related in any way as the last time the TV's could play anything was the 28/03/26


User playback history ( for reference, this user has only been using the Samsung QA75Q60AA to watch 

 

Server alert log

Playback attempts today

 

 

 

It just very strange that its only the Samsung's that are unable to play anything now ... please let me know if there's anything else i can provide. 
Sorry for the massive screenshots, i could figure out how to paste them smaller

Regards

Brett

embyserver.txt

Edited 6 hours ago by brainfryd
remove useless image

[SamES 1086]

I think this is still https related.  I believe the Samsung media player connects slightly differently to the UI, so I've seen this in the past where navigation works fine, but playback does not.  In these cases it also won't start the transcoding session.

Who is the SSL certificate from? Can you determine the valid from/to dates for each certificate, including the root and intermediate certificates? The easiest option is to check this from a normal web browser on a PC.  Have any of the certificates been recently renewed?

How did you test the http connection?  Is the server set to Prefer or Require a secure connection, or is secure connection disabled? Did you also update the server and port details in the client when you changed this to ensure it is only connecting via http and port 8096? You might even be better to delete all the configured servers in the client and ensure only the plain http server is configured.

If it's still an issue, can you please enable debug logging on the server, restart the emby server process so that we capture the full server startup in the log, then do a playback test and post (or PM) a copy of the log?

[SamES 1086]

1 hour ago, brainfryd said:

Sorry for the massive screenshots,

Double click on the inline image during editing, then you can set the size

[brainfryd 7]

27 minutes ago, SamES said:

I think this is still https related.  I believe the Samsung media player connects slightly differently to the UI, so I've seen this in the past where navigation works fine, but playback does not.  In these cases it also won't start the transcoding session.

Who is the SSL certificate from? Can you determine the valid from/to dates for each certificate, including the root and intermediate certificates? The easiest option is to check this from a normal web browser on a PC.  Have any of the certificates been recently renewed?

How did you test the http connection?  Is the server set to Prefer or Require a secure connection, or is secure connection disabled? Did you also update the server and port details in the client when you changed this to ensure it is only connecting via http and port 8096? You might even be better to delete all the configured servers in the client and ensure only the plain http server is configured.

If it's still an issue, can you please enable debug logging on the server, restart the emby server process so that we capture the full server startup in the log, then do a playback test and post (or PM) a copy of the log?

Hi Sam
Thanks for your response...

For reference when I was at the location today... I changed the client app from connecting to  https://########.net, port 8899 and changed it to http://#######.net Port 8096...
Would this not bypass the SSL connection issue? 

As far as additional info, yes... my SSL cert was recently renewed approx 18 days prior to the playback issues and has worked fine until the 28th

Here's my network config page in Emby... this setup has worked perfectly for approx 3 years including on the Samsung TV's.
It may not be the best setup, i'll grant that... 

Here is my SSL Cert screens, issued by Sectigo
 

400

I can enable debug logging etc if required, but if the client is not connecting via SSL, i'm not sure how it will help... the timing of it stopping just seems strange to me i.e the day after a server update ?

Regards
Brett
  

[SamES 1086]

59 minutes ago, brainfryd said:

For reference when I was at the location today... I changed the client app from connecting to  https://########.net, port 8899 and changed it to http://#######.net Port 8096...
Would this not bypass the SSL connection issue? 

It should, but what if you set the secure connection to disabled?  It's possible that the client also has https connection cached and is falling back to it, which is why I suggested deleting the connection, then recreating it using plain http.

However, regarding the https connection it is sounding identical to this issue below which is also using sectigo root and intermediate certificates that were recently updated (and I think also a 2021 model TV). If your TV is a 2021 model, and the certs are valid from 2021, then I'm almost certain that the TV doesn't have the the root certificates updated to include them. I suspect that the past certificates were being signed by sectigo using an older certificate chain and they have recently updated them which is why these issues have started.

You mention that the cert was updated on the 18th, but it stopped connecting after the server update around the 28th. Just keep in mind that even if you update the certificates on the server, they don't take effect until the server is restarted which would have happened as part of the server update. I suspect that maybe the certs were updated on the 18th without the server bing restarted until the 28th, at which time the new certificates took effect and the problems began.