Black screen when playing on Emby Android App

[AlecL 6]

Emby for android starts playing a film but becomes stuck on a black screen after 2 seconds. This is only happening on a handful of films with most working correctly. Oddly changing the audio from DTS HD to AC3 get the film to play correctly. However I'm using an Nvidia shield plugged into a Yamaha AVR and everything is showing as direct playing with no transcoding.

Can confirm the films play fine on the android TV app with DTS audio enabled with the same setup. Screenshots below

 

 

 

 

[Luke 42077]

Hi, what version number of the app do you have?

[AlecL 6]

Hi,

I'm using the latest beta v3.5.28

[yocker 1247]

2 hours ago, AlecL said:

Emby for android starts playing a film but becomes stuck on a black screen after 2 seconds. This is only happening on a handful of films with most working correctly. Oddly changing the audio from DTS HD to AC3 get the film to play correctly. However I'm using an Nvidia shield plugged into a Yamaha AVR and everything is showing as direct playing with no transcoding.

Can confirm the films play fine on the android TV app with DTS audio enabled with the same setup. Screenshots below

 

 

 

 

Try forcing Emby to transcode, might fix it and should show if it is a compatibility problem.

[AlecL 6]

Couldn't get it to transcode but it's a 4k bluray remux which plays find in both VLC, and on the emby android TV app so unsure why the emby android app doesn't like it

[Luke 42077]

Hi, can you please provide a log from the Android app?

Thanks