MKV playback error at end of file in Transcoding and Direct Streaming – session stuck on dashboard

[vdatanet 1617]

Hi,

I’m experiencing an issue where many MKV files cause an error right at the end of playback when using Emby. This happens both when the server is Transcoding and also when it is doing Direct Streaming (repackaging without conversion). The same files play to completion without any issues in Jellyfin and Plex, and in Emby they also work perfectly when they are Direct Played.

Because of the error at the end:

• The playback session remains “stuck” as active on the Dashboard / Now Playing.
• The playback queue does not advance to the next item.
• I have to manually stop or clear the session.

Behavior

1. Direct Play (works)

• Playback reaches the end normally.
• The session stops correctly.
• The next item in the queue starts as expected.

2. Direct Streaming (remuxing) – fails

• Playback reaches the final seconds.
• Emby shows an error or silently fails right before EOF.
• The session gets stuck on the Dashboard.
• Queue does not continue to the next file.

3. Transcoding – fails

• Same behavior as Direct Streaming:
  • Error at end-of-file
  • Session stuck
  • Queue does not progress

Additional details

• The issue affects multiple MKV files, not just one.
• The exact same MKVs finish correctly in Plex and Jellyfin (even when they transcode/remux).
• This seems related to how Emby handles MKV EOF (end-of-file) when not doing a full Direct Play.
• Other users in the forum have reported the same behavior.

What I have tested

• Reproduced across several MKVs.
• Works perfectly in Emby only if the file is Direct Played.
• Fails in both Direct Streaming and Transcoding, with different clients.
• Tested with different network connections and playback settings.

Happy to provide whatever is needed to help diagnose this issue.

Thanks in advance.

Here is an example:

 

[Blueskies278 35]

3 hours ago, vdatanet said:

 

Hi,

I’m experiencing an issue where many MKV files cause an error right at the end of playback when using Emby. This happens both when the server is Transcoding and also when it is doing Direct Streaming (repackaging without conversion). The same files play to completion without any issues in Jellyfin and Plex, and in Emby they also work perfectly when they are Direct Played.

Because of the error at the end:

• The playback session remains “stuck” as active on the Dashboard / Now Playing.
• The playback queue does not advance to the next item.
• I have to manually stop or clear the session.

Behavior

1. Direct Play (works)

• Playback reaches the end normally.
• The session stops correctly.
• The next item in the queue starts as expected.

2. Direct Streaming (remuxing) – fails

• Playback reaches the final seconds.
• Emby shows an error or silently fails right before EOF.
• The session gets stuck on the Dashboard.
• Queue does not continue to the next file.

3. Transcoding – fails

• Same behavior as Direct Streaming:
  • Error at end-of-file
  • Session stuck
  • Queue does not progress

Additional details

• The issue affects multiple MKV files, not just one.
• The exact same MKVs finish correctly in Plex and Jellyfin (even when they transcode/remux).
• This seems related to how Emby handles MKV EOF (end-of-file) when not doing a full Direct Play.
• Other users in the forum have reported the same behavior.

What I have tested

• Reproduced across several MKVs.
• Works perfectly in Emby only if the file is Direct Played.
• Fails in both Direct Streaming and Transcoding, with different clients.
• Tested with different network connections and playback settings.

Happy to provide whatever is needed to help diagnose this issue.

Thanks in advance.

Here is an example:

 

I was beginning to think I was the only one having this issue 

Thank you for the extensive tests.