Slow skipping back/forward

[SilverTBird 0]

Running Emby Version 4.9.3.0 Premiere on Windows 11, thru a Fire Stick 4K Max.

Skipping ahead and back, is painful. Stacking double skips is even worse. Nothing wrong with the media, and don’t have this problem in Plex with the same content.

Can you give me some settings I can check to hopefully remedy this? Thanks!

[Abobader 3464]

Hello SilverTBird,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[ebr 16169]

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[SilverTBird 0]

2 hours ago, ebr said:

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

Attached is the log file from the Windows Emby server, and the latest hardware detection log.

Movie in the example is "E.T.The.Extra.Terrestrial", 1080p. When I press the right side of the Fire Stick remote wheel to skip multiple times ahead (holding for about 3 seconds), it takes a very long time before the picture restarts. Again, this happens with most any content, and the issue is not present in Plex.

I don't understand how or where to get debug logs from my Fire Stick. I went through pretty much all the Fire Stick device setting. Hope the attached logs are sufficient.

embyserver.txt hardware_detection-63904145585.txt

[ebr 16169]

It looks like it is direct playing so the seeking is being handled by the player on device so it may be due to the construction of the MKV file.   You could try just doing a simple remux on it with mkvtoolnix and see if it behaves differently after that.

Also, you could try searching for our standard android app (Just "Emby" on Amazon and "Emby for Android on Google) on the same device's app store and see how that compares.

Thanks.

 

[SilverTBird 0]

On 17/01/2026 at 09:52, ebr said:

It looks like it is direct playing so the seeking is being handled by the player on device so it may be due to the construction of the MKV file.   You could try just doing a simple remux on it with mkvtoolnix and see if it behaves differently after that.

Also, you could try searching for our standard android app (Just "Emby" on Amazon and "Emby for Android on Google) on the same device's app store and see how that compares.

Thanks.

 

Reinstalled Emby for Android, but after comparing both, I prefer the Fire TV app.

How do I disable "direct playing" to see if that helps? Again, I have no problem playing similar content with Plex, and don't wish to remux anything.

Thank you.

[Luke 42077]

7 hours ago, SilverTBird said:

Reinstalled Emby for Android, but after comparing both, I prefer the Fire TV app.

How do I disable "direct playing" to see if that helps? Again, I have no problem playing similar content with Plex, and don't wish to remux anything.

Thank you.

HI, there isn't a blanket disable direct play ahead of time, but you can use the playback correction feature in the video player to switch to transcoding after it has started direct playing.

[ebr 16169]

On 1/17/2026 at 9:52 AM, ebr said:

it may be due to the construction of the MKV file.   You could try just doing a simple remux on it with mkvtoolnix and see if it behaves differently after that.

Hi.  Did you try this?

[SilverTBird 0]

38 minutes ago, ebr said:

Hi.  Did you try this?

No. If I did, and that were in fact the issue, then that would require me to do this to virtually *all* my videos. If that's the case, than I will regrettably have to go back to Plex. All the videos I have issues with skipping ahead and back, play just fine there.

I was hoping there was a setting, or settings I might try to mitigate this issue. Since there apparently is not, then I won't waste any more of your time.

Thanks for trying.
 

[ebr 16169]

2 hours ago, SilverTBird said:

No. If I did, and that were in fact the issue, then that would require me to do this to virtually *all* my videos

Well, doing it to one of them would also tell us if the construction of the MKV is actually the problem...