Subtitles on new version (v1.0.49) show strange characters

[hanzirj 0]

Same here, LG TV, software version 1.0.49.

Subtitles with commonly used Portuguese and Spanish letters and accents are buggy in display when the subtitle is embedded. Two pictures below, one subtitle is embedded, the other is an .SRT extracted from the SAME file in question. Sometimes the subtitles take up to 3 minutes to start appearing, regardless of whether they are embedded or not, and this has been happening since before 1.0.49 version.

The seconde image is a .SRT extracted from the exact same file where the embedded subtitle has an error.

Edited January 12 by hanzirj

[hspantera 8]

Yes. That’s the problem. I had to extract all my movies internal embedde subtitles to external subtitles. Only in lg is that problem. So @Lukeshould try to fix it. It’s a problem that exists for long time.

[Luke 42077]

@hanzirj

 

Hi there, let's look at an example. Please attach the information requested in how to report a media playback issue. Thanks!

 

[Luke 42077]

Hi, this has been identified as an issue in the server and we’ll be getting an update out soon to resolve it. Thanks.