No Trailers on Samsung TV app - taking ages for release still on 2.2.5

[Robnaeyaert 17]

15 minutes ago, FrostByte said:

True it expires after 30 days of compilation, but just temporary until the store gets updated.   I guess it depends on how important trailers are to someone.  Especially for those of us with TVs that are 4+ years old because they are no longer supported by Samsung's normal testing and Luke has to do a special request to update older TVs.  

@FrostByteand @Lukethis wouldn’t be so bad if it wasn’t taking months and months for samsung to do anything. My TV aint that old it’s a 2022 Art Frame which I paid a pretty penny for. 
Feels we are being treated like second class citizens by Samsung as all we want is our trailers back and via an easy to install App Store process to avoid constant sideloads. Not too much to ask I thought. 
Any help on leaning on Samsung appreciated

[Luke 42099]

1 hour ago, Robnaeyaert said:

@FrostByteand @Lukethis wouldn’t be so bad if it wasn’t taking months and months for samsung to do anything. My TV aint that old it’s a 2022 Art Frame which I paid a pretty penny for. 
Feels we are being treated like second class citizens by Samsung as all we want is our trailers back and via an easy to install App Store process to avoid constant sideloads. Not too much to ask I thought. 
Any help on leaning on Samsung appreciated

We do bug them every couple weeks and ask for status updates. 

[vicviper 0]

In the meantime the company I'm working for has managed to submit and release several updates to a Samsung Smart TV app with a usual turnaround of 3-4 business days. Most of the process is actually automated, even more so if you have successfully submitted apps before and this is just an incremental update with no elevated system requirements. I'm pretty sure you are doing something wrong if it takes them months to approve an app update, I've personally never experienced delays like this.