Subtitles intermittently out of sync on Emby (same file OK in Plex)

[UsamaWaheed 8]

I’m seeing an intermittent issue where subtitles go out of sync during playback in Emby.

Description

• On some files, subtitles become noticeably out of sync when played in Emby.

• Playing the same media file with the same subtitle track in Plex results in perfectly synced subtitles.

• This has happened multiple times across different files.

Additional context

• The issue is not consistent — most playbacks are fine, others are not.

• No manual subtitle offset is applied when this occurs.

I was able to capture logs from the client during one of the affected playbacks. I am attaching logs from both the server and the app. I played the files multiple times to try and compare and capture/.

Happy to help test or provide anything further to narrow this down.

Thanks in advance for your help

embyserver.txt emby_android_1767829425827.txt ffmpeg-directstream-1ae16e41-a954-48fd-91a5-3bbd9d562fd7_1.txt ffmpeg-directstream-98babe5f-90f4-4896-b0ec-9f66133a6512_1.txt ffmpeg-directstream-ff233b3e-b578-45a9-9a2f-d61c33937186_1.txt ffmpeg-directstream-774b1bf7-ffec-4b84-8bc5-797310f5e4b2_1.txt ffmpeg-directstream-d1f41b00-4bd3-4ed3-8e15-2707e34c6906_1.txt ffmpeg-directstream-f511c6f1-bc3f-4b4d-8b95-aafa4fcb0340_1.txt ffmpeg-directstream-76f87810-6bca-4572-bfe0-e69965d5b2b6_1.txt ffmpeg-directstream-bb5d2aed-314a-4399-b764-16f013ed4ec2_1.txt ffmpeg-directstream-f4a81f6a-9f02-4c73-b216-847b37e957c8_1.txt

[Luke 42077]

Hi @UsamaWaheedwe are looking into this. Thanks.

[UsamaWaheed 8]

Hi @Lukeany update on this? It happens alot especially when I am not at home (using wifi or 5G).

[Luke 42077]

HI, have you updated to Emby for Android 3.5.28? Has that helped?

[UsamaWaheed 8]

On 04/02/2026 at 15:53, Luke said:

HI, have you updated to Emby for Android 3.5.28? Has that helped?

Unfortunately faced issue with 3.5.28 as well. I didn't have the logs on. Again this is intermittent. Let me see if I can reproduce the issue.