Session conflict and automatic logout after adding a new Fire TV Stick 4K Max

[Ashbless1975 0]

Hello,

I am experiencing an issue with my Emby sessions. Until recently, I was able to have up to 4 devices logged in simultaneously (2 TVs, an iPhone, and an iPad). Although I only played content on one device at a time, I could browse the menus on all of them without being logged out.

The problem started after I tried to connect a new Amazon Fire TV Stick 4K Max. Since then, the system automatically logs me out of all other devices whenever I try to have more than one session active. Even after removing the new Fire Stick and logging out of it, I can no longer maintain two devices connected at the same time; as soon as I log into one, the other is kicked out.

My server provider suggests this is a software-side issue with Emby's session management.

• I do not have Emby Premiere.

• I do not have access to the 'Devices' tab in my settings (it seems hidden by the admin).

• I have tried clearing the cache and reinstalling the apps on my mobile devices, but the 'one-session-only' behavior persists.

Is there any specific reason why adding a new device would trigger this logout loop or change the session behavior for my user? Is there any way to force a global logout to reset my active sessions?

Thank you for your help.

[Neminem 1518]

2 hours ago, Ashbless1975 said:

I do not have access to the 'Devices' tab in my settings (it seems hidden by the admin).

This must mean that you are just a user, on someone else's server, right?

So you would need to talk to that guy.

If this is your server installed on your own hardware.

Then dev's would need logs.

 

Edited January 7 by Neminem
Adding info

[ebr 16169]

Hi.  It sounds like your server admin is using a plugin that limits your access.  You will need to talk to them.

Thanks.