Intermittent Playback Issues in Emby iPadOS App (Video/Audio Stops Randomly)

[Janik3258 0]

Hi there,

for about a month I have been experiencing intermittent playback issues with the Emby iPadOS app.

During playback, the stream randomly stops. In some cases only the video freezes while the audio continues, and in other cases both video and audio stop completely. When this happens, the Play/Pause button often becomes unresponsive. However, using the skip back 10 seconds button usually resumes playback.

These issues occur with .mp4 files that previously played without any problems using earlier app and server versions.

I tested the playback while monitoring the logs and observed the following behavior:

• 11:23 – Video and audio playback stopped completely

• 11:26 – Video playback stopped, audio continued

• 11:27 – Video and audio stopped completely; Play/Pause button unresponsive, skipping back 10 seconds resumed playback

• 11:28 – Video and audio stopped completely; Play/Pause button was functional

• 11:33 – Video and audio stopped completely; Play/Pause button unresponsive, skipping back 10 seconds resumed playback

Please let me know if you need any additional media information, or further details to help troubleshoot this issue.

Thank you for your support.

Best regards

 

embyserver.txt hardware_detection-63903122425.txt

[visproduction 315]

Try connecting the iPad directly to the router / server with an Ethernet adapter and cable to see if Wifi is having some interference issue.

Do you have admin rights to post videos?
Try test videos to see if your video copies are either too large or have some unseen errors.
https://thetestdata.com/sample-mp4-file-download.php
From: https://duckduckgo.com/?q=video+test+mp4+download+sample&ia=web

Edited January 4 by visproduction

[Luke 42077]

Hi, we'll take a look at this. Thanks for reporting.

[pwhodges 2012]

23 hours ago, Janik3258 said:

for about a month I have been experiencing intermittent playback issues with the Emby iPadOS app.

Recent versions of the iPad app have been causing some files to transcode when previously they did not.  Can you check if this is happening?  If so, is your server struggling to keep up?

Paul

[Luke 42077]

7 hours ago, pwhodges said:

Recent versions of the iPad app have been causing some files to transcode when previously they did not.  Can you check if this is happening?  If so, is your server struggling to keep up?

Paul

It’s not. The examples here are direct playing.