Emby Server Continuously Crashes on Nvidia Shield during Playback

[jumecoba 0]

I am running Emby Server 4.9.1.90 on an Nvidia Shield and after upgrading to this latest version the server has been continuously crashing during playback.  Most of the time I am playing music from a library hosted on a Synology NAS in my local home network while my client is the emby on android mobile app (version 3.5.16).

In reviewing the log files, the only error I see is:

2025-12-27 19:00:09.390 Error AndroidCodecInfoProvider: Video encoder of unsupported type detected: OMX.Nvidia.h265.encoder (MimeType: image/vnd.android.heic)

Eventually, the server restarts and I am able to once again play media but after playing one or two files, it ends up crashing again.  Attached is the emby log file.  Please help!

 

embyserver.txt

[Luke 42077]

Hi, one thing you could try is removing the statistics plugin and then restarting the server. Also what other software do you have installed on the Shield?

[jumecoba 0]

Thank you Luke.

Unfortunately, uninstalling the statistics plugin did not work.  After doing so and restarting the server, it crashed again about 2 minutes into playing a music file.  I still see the same error (Video encoder of unsupported type detected: OMX.Nvidia.h265.encoder) but sadly no other errors that may provide a clue.

I have attached a fresh set of logs but they look very similar as before.  As to your question about other software installed on the shield, its a pretty standard setup, I have the usual streaming apps (i.e. netflix, prime video, apple tv, pluto, etc).  I also have an installation of plex server which is what I am trying to transition away from

Thanks again. 

embyserver_122825.txt

[Luke 42077]

Ok we are looking into this. Thanks.