LG TV app 1.0.4.9

[M1cko 2]

After update LG TV app to version 1.0.4.9 i get message There was an error processing the request.Please try again later.Previous version was working fine.

[Abobader 3464]

Hello M1cko,

** This is an auto reply **

Please wait for someone from staff support or our members to reply to you.

It's recommended to provide more info, as it explain in this thread:

Thank you.

Emby Team

[Luke 42077]

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[M1cko 2]

Same problem as 

sry for double post.

[JuJuJurassic 49]

Same here

this look like a bad app update 

can you push the previous version out as an update just to get past this problem? Then fix the real problem afterwards.

No emby on the main TV

[Karsta62 3]

I can confirm this. Photos work, but streams do not (video/audio).

Attached the server log with a fresh failed attempt.

 

embyserver.zip

Edited December 27, 2025 by Karsta62

[yannmars 0]

Same problem 

[Luke 42077]

12 hours ago, Karsta62 said:

I can confirm this. Photos work, but streams do not (video/audio).

Attached the server log with a fresh failed attempt.

 

embyserver.zip 17.63 kB · 1 download

Hi, what exactly was the failed attempt?

[rsandy35 3]

Hi, 

I updated the app today on my LG TV, and the same issue as pictured above. Doesn't matter what file I try to play, getting "Playback Error...."

As far as I know:

1. Last night all worked fine before the update.

2. Doesn't matter if I try to play a file from history or fresh.

3. I re-install app on the LG TV, but nothing helped.

4. Check the server lates version. 

5. Reboot Synology (DS420+) 

6. I also try to play the same file on my PC and another TV. Another TV has Nvidia Shield Pro, and both are working fine. This tells me issue with the latest app for the LG TV update. 

I have log files for today if needed, and more than happy share with you if that's going to help.

Thank you,

Andrei

 

Edited December 28, 2025 by rsandy35

[Luke 42077]

37 minutes ago, rsandy35 said:

Hi, 

I updated the app today on my LG TV, and the same issue as pictured above. Doesn't matter what file I try to play, getting "Playback Error...."

As far as I know:

1. Last night all worked fine before the update.

2. Doesn't matter if I try to play a file from history or fresh.

3. I re-install app on the LG TV, but nothing helped.

4. Check the server lates version. 

5. Reboot Synology (DS420+) 

6. I also try to play the same file on my PC and another TV. Another TV has Nvidia Shield Pro, and both are working fine. This tells me issue with the latest app for the LG TV update. 

I have log files for today if needed, and more than happy share with you if that's going to help.

Thank you,

Andrei

 

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[Nd1458 7]

3 hours ago, Luke said:

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

I don't understand why you want logs from everyone, when we all write to you that after the Emby update the application no longer works on LG TV?!
It's clear that this is a bad update, so please, downgrade to the previous version until you get things working. Before you put something into production, test it, please. The fact that we all have the same error means that the thing wasn't even tested before you released the update.

[rsandy35 3]

Hi Luke,

Here is one of the log files.

Hope this will help.

I would prefer that you could roll update to the previous version so LG owners be able to use the system.

Thank you, 

Andrei

embyserver-63902476800.txt

[NakedPirate 15]

1 hour ago, Nd1458 said:

I don't understand why you want logs from everyone, when we all write to you that after the Emby update the application no longer works on LG TV?!
It's clear that this is a bad update, so please, downgrade to the previous version until you get things working. Before you put something into production, test it, please. The fact that we all have the same error means that the thing wasn't even tested before you released the update.

I hate "closed", proprietary operating systems. You're always heteronomously at the mercy of others, can't even roll back or sideload. That's why I never ever will abandon PC and Raspberry, devices I have full access and root over and take the TV as what it should be: A dumb monitor, who can't spy and can't dominate me. Even if I should hose the whole system and there's no backup, I can reinstall the OS in minutes, Windows a bit longer...

 

[Karsta62 3]

9 hours ago, Luke said:

Hi, what exactly was the failed attempt?

I did not look inside the log very closely, but it's for sure that the failure, or several failures, happened during that log and should be in there..
I can't  help more if it's not written to it. Probably the error happens before the server gets a request from the app and does not know about it?

Edited December 28, 2025 by Karsta62

[chinchinoc 5]

3 hours ago, Nd1458 said:

I don't understand why you want logs from everyone, when we all write to you that after the Emby update the application no longer works on LG TV?!
It's clear that this is a bad update, so please, downgrade to the previous version until you get things working. Before you put something into production, test it, please. The fact that we all have the same error means that the thing wasn't even tested before you released the update.

Yes, this should be the normal thing to do. Every normal software company will immediately roll back an update if it completly breaks the application. The amount of feedback here is proof enough that this update is bad. Emby devs charge money, operate closed source but refuse to help. If it was open source at least someone else could fix it quickly.

[Luke 42077]

13 hours ago, rsandy35 said:

Hi Luke,

Here is one of the log files.

Hope this will help.

I would prefer that you could roll update to the previous version so LG owners be able to use the system.

Thank you, 

Andrei

embyserver-63902476800.txt 11.98 MB · 1 download

Hi, we are looking into this. Thanks!

[rsandy35 3]

Hi Luke,

Great. I don't know if the TV model is related to the issue, as I have read other forum threads for the same issue. 

Here is some info for my setup:

1. Server on Synology DS420+

2 TV LG TV - issue (LG 49SM8600PUA Nano 8 Series 49" 4K Ultra HD Smart LED NanoCell TV (2019))

3. NVIDIA Shield PRO on old Samsung TV - Working fine.

4. All video files in MP4 H264 format with AC3 Audio. As far as resolution, it is mixed, anything from 480p to 2060p.

Please let me know if you need anything else.

Thank you,

Andrei

 

[Luke 42077]

Hi, If anyone can provide access to their server for testing that would be helpful. Please PM me your server url, along with the username and password that we should login with. And then please indicate what content to try to play to reproduce the problem. Thanks.

[rsandy35 3]

Hi Luke,

Just PM your info to access my server.

Thank you,

Andrei

[Karsta62 3]

LiveTV from VU+ seems to work.

[Karsta62 3]

55 minutes ago, Karsta62 said:

LiveTV from VU+ seems to work.

SORRRY! This is not true. I misunderstood the client info. 

[swenth 41]

I havent update since people have issues since every lg app updates there is an issue.. Why not provide a test .ipk before releasing? Since my tv is rooted i can install whatever i want 

[Luke 42077]

Hi, can you reproduce using the TV's web browser and opening http://app.emby.media?

That is our hosted web app and should be largely the same as the LG app. If you can reproduce there, then we can update that quickly to show more error information that might help us track this down.

Thanks.

[M1cko 2]

Yes from TV browser is working , litle bit slower than app but working no problem to reproduce HD or UHD material.

Edited December 29, 2025 by M1cko

[Luke 42077]

12 minutes ago, M1cko said:

Yes from TV browser is working , litle bit slower than app but working no problem to reproduce HD or UHD material.

Thanks.

Can anyone else try?