big red "there was an error processing the request"

[tjb_altf4 12]

Just updated, constantly seeing a big red "there was an error processing the request" on movie and TV pages  

 

[Luke 42077]

@tjb_altf4

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[tjb_altf4 12]

see attached.
logs after trying to access emby via webos client (just after a restart for clean logs), also a clip showing the problem.

embyserver.txt

[SwizzD 0]

@Luke It seems since the Emby service has been updated as of December 26th, 2025 with the Emby 1.0.49 update for the LG Smart TVs (which all were working prior to the update) should signify that there is an issue correlated between the most recent update and Emby on LG smart TVs.  Please investigate as it happened also on my LG OLED smart TV and not any other branded smart TVs are affected currently.  Maybe roll back the update that is causing the LG's to not allow to stream or playback content!?

 

[SwizzD 0]

It seems since the Emby service has been updated as of December 26th, 2025 with the Emby 1.0.49 update for the LG Smart TVs (which all were working prior to the update) should signify that there is an issue correlated between the most recent update and Emby on LG smart TVs.  Please investigate as it happened also on my LG OLED smart TV and not any other branded smart TVs are affected currently.  Maybe roll back the update that is causing the LG's to not allow to stream or playback content!?

All of the LG smart TVs are getting the same reported issues.

[Luke 42077]

2 minutes ago, SwizzD said:

It seems since the Emby service has been updated as of December 26th, 2025 with the Emby 1.0.49 update for the LG Smart TVs (which all were working prior to the update) should signify that there is an issue correlated between the most recent update and Emby on LG smart TVs.  Please investigate as it happened also on my LG OLED smart TV and not any other branded smart TVs are affected currently.  Maybe roll back the update that is causing the LG's to not allow to stream or playback content!?

All of the LG smart TVs are getting the same reported issues.

Hi @SwizzD

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[SwizzD 0]

Since the Emby service has been updated as of December 26th, 2025 with the Emby 1.0.49 update for the LG Smart TVs (which all were working prior to the update) should signify that there is an issue correlated between the most recent update and Emby on LG smart TVs as this has been reported by many. 

Please investigate as it happened also on my LG OLED smart TV and not any other branded smart TVs are affected currently.  Maybe roll back the update that is causing the LG's to not allow to stream or playback content!?

This issue is all due to the rollout of the most current Emby update 1.0.49 on December 26th, 2025.  Please  fix or revert back due to compatibility issues for LG smart TVs.  All other brands that I have arr not experiencing these issues.

 

[SwizzD 0]

5 minutes ago, Luke said:

Hi @SwizzD

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

 

[jordan888 5]

Hi @SwizzD 

You need to attach the embyserver log. It's in the logs section on your server

[Samraz 0]

Good day All

I have the same issue I can't ply any thing in my LG TV after the last update.

Kindly find server below 

[redacted]

 

Edited December 29, 2025 by GrimReaper
WAN address masked

[c0rn3l 0]

Hi. Same issue here, same movie/same metadata worked fine before update. Same everthying works just fine via mobile or any other emby client but not the one on webos on my LG V.

 

Any estimate for the rollback/fix?

[Luke 42077]

1 hour ago, c0rn3l said:

Hi. Same issue here, same movie/same metadata worked fine before update. Same everthying works just fine via mobile or any other emby client but not the one on webos on my LG V.

 

Any estimate for the rollback/fix?

@c0rn3l

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[Samraz 0]

On 27/12/2025 at 20:58, Samraz said:

Good day All

I have the same issue I can't ply any thing in my LG TV after the last update.

 

 

Edited December 29, 2025 by Samraz

[Samraz 0]

On 27/12/2025 at 20:58, Samraz said:

.

 

 

Edited December 29, 2025 by Samraz

[Samraz 0]

.

[misscheryl88 0]

I’m in the same boat after the last update. 
Even uninstalled the app … added new profile to my server to see if it could help. Logged in an out from my accounts. Nothing works. 
 

do we know when this will be fixed ?? 
 

[Neminem 1518]

On 12/28/2025 at 1:29 AM, Luke said:

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

@misscheryl88

[Luke 42077]

Hi, can you reproduce using the TV's web browser and opening http://app.emby.media?

That is our hosted web app and should be largely the same as the LG app. If you can reproduce there, then we can update that quickly to show more error information that might help us track this down.

Thanks.

[anonasd 1]

Updated LG tv today & receiving this error now. 

Http://app.emby.media works fine 

Only the last 2 lines of the log are generated from attempting to view a title.

embyserver.txt

[Luke 42077]

Is everyone here with this issue on a 2018-2019 set? We're working to get a fix out as quickly as we possibly can. Thanks.

[tjb_altf4 12]

3 hours ago, Luke said:

Is everyone here with this issue on a 2018-2019 set? We're working to get a fix out as quickly as we possibly can. Thanks.

Mine is CX series, so 2020

[JamesD001 1]

What’s happening here, when is a fix due?

[Luke 42077]

Hi, just wanted to update everyone. We are in process of submitting an update to LG that should resolve this. Thanks.

[Hocoman 0]

On 1/4/2026 at 6:58 PM, Luke said:

Hi, just wanted to update everyone. We are in process of submitting an update to LG that should resolve this. Thanks.

Hello, any update please?

[Luke 42077]

Hi, we have submitted the update to LG and now we're just waiting for it to go through the review process. Thanks.