Folder browsing error

[frosthal 0]

Media playback error:

"There was an error processing the request"

Evidence attached.

LG Emby app 1.0.49 recently updated, and everything works fine on another TV or mobile device; it's on the LG after updating the app.

LG SK8500PLA

 

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Error de cualquier media al reproducir:

"Hubo un error al procesar la solicitud"

Evidencia adjunta. 

App LG emby 1.0.49 recién actualizada, y en otra tele o movil funciona bien todo, es en la LG al actualizar la app.

LG SK8500PLA

Ojo y felices fiestas

 

Edited December 26, 2025 by frosthal

[Luke 42077]

2 minutes ago, frosthal said:

Error de cualquier media al reproducir:

"Hubo un error al procesar la solicitud"

Evidencia adjunta. 

App LG emby 1.0.49 recién actualizada, y en otra tele o movil funciona bien todo, es en la LG al actualizar la app.

LG SK8500PLA

Ojo y felices fiestas

 

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

[frosthal 0]

We cannot navigate folders or download logs from webos. 

Please check for buggie versions before putting into production. 

[Luke 42077]

15 minutes ago, Luke said:

Hi there, please attach the Emby server log from when the problem occurred:

How to Report a Problem

Thanks!

 

@frosthal

[frosthal 0]

On 12/26/2025 at 3:50 PM, straker said:

Now it is non working. Gets an error no matter what type of media it is. 

 

Playback Error

there is an error processing the request try again later

Any solution? 

[Luke 42077]

@frosthal?

[frosthal 0]

Is the update ready? 

[yocker 1247]

@frosthalThe developers would need a log file to be able to see what precisely the problem is.
Luke linked you to a "how to summit log files".

Please follow that guide and the devs will be able to help you.  

[Luke 42077]

Emby for LG TV's 1.0.50 has been released. Stay tuned to the blog for the release announcement.